Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    WebV: PG blocks don't display in MyAccount if no display name

    • Product: Voyager
    • Product Version: 9

    Problem Symptoms

    • Patron blocks for specific patron groups do not display in My Account.
    • All Patron Group blocks display

    Defect Status

    Issue VYG-5641 is resolved for Voyager 9.1.0 and higher.

    Replication steps

    1. In SysAdmin > Circulation > Patron Groups, find a patron group where Display Name is empty (or remove content from Display Name).
    2. In Circulation, find a patron or set patron so that it meets a block condition - e.g., exceeds max fine balance or lost items as set in Circ Policy. Patron should belong to patron group from step 1.
    3. In WebVoyage, log in as patron and view My Account. Note that the block does not display.
    4. In SysAdmin, add Display Name to patron's Patron Group & Save.
    5. Refresh My Account in WebVoyage; block now displays.


    Populate Display Name for all patron groups in SysAdmin > Circulation > Patron Groups

    • Article last edited: 03-Apr-2019
    • Was this article helpful?