Unable to find global patron information": blank entered in in front of barcode
- Article Type: General
- Product: Aleph
- Product Version: 18.01
Problem Symptoms:
* Newly created patron record cannot be found
* Search results in error message C0463 21 "Unable to find Global Patron Information"
* When search by patron name or patron ID the record appears in the listing, but when selected, the error "Remote Service Error (c0463 21): Unable to find global patron information." is displayed
Cause:
The patron barcode was entered with a preceding space
Resolution:
* Create a new patron record without blank in the barcode
Additional Information
The following SQL shows that the problem is that the barcode was entered in with a preceding space
ABC50@ALEPH1> select * from z308 where z308_id = 'ID25259';
**** Hit return to continue ****
Z308_REC_KEY Z308_VERIFICATION Z3 Z308_ID Z3 Z
--------------------------- ---------------------------------------- -- ------------ -- -
00ID25259 ABC50 d8fa5148d1d14929c1b14909c19149e9c17149c9 00 ID25259 AC H
01 111100000000036597 ABC50 caeb4253caca4232caaa4212ca8a41f7ca634ccc 00 ID25259 AC H
Category: Circulation (500)
Subject: Patrons
- Article last edited: 10/8/2013