Skip to main content
  • Subscribe by RSS
  • Ex Libris Knowledge Center

    "No results were found" in Ebsco when Full-Text is Available

    • Product: Alma


    When redirected from Primo to Ebsco to an article which has full-text available, a "No results were found" message is displayed together with the Ebsco search page.


    This is typically caused by the CUSTOMER_ID missing from the Linking Parameters in Alma.


    In order to resolve this issue:

    1. Search for the relevant electronic Ebsco collection.
    2. Click "Edit Service"
    3. Go to the Linking Information tab, and add the CUSTOMER_ID.


    • Article last edited: 09-May-2017