- Product: Alma
Hold related letters (e.g., Requests, Cancelations, Hold Slips) stopped printing for one library. The letters are active, the printer is set up for the Circulation Desk (switching it for a personal email also doesn't resolve the issue). What could be the cause?
In this case, the cause was that the parameters "email_contact_us" and "email_my_account" were blank.
These 2 settings need either valid email addresses or valid http addresses for web pages/help.
The parameter is configured in: General Configuration Settings > Other Settings. Click here for the Online Help page.
Support experience is that sometimes the issue is with the printer - restarting it helps.
See also related article: "Resource Request Hold Shelf Slips are not printed, no error message".
- Article last edited: 28-JUN-2017