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    Email Notifications Stopped Printing (specifically: Hold Request Related Letters)

    • Product: Alma

     

     

    Question

    Hold related letters (e.g., Requests, Cancelations, Hold Slips) stopped printing for one library.  The letters are active, the printer is set up for the Circulation Desk (switching it for a personal email also doesn't resolve the issue). What could be the cause?

    Answer

    In this case, the cause was that the parameters "email_contact_us" and "email_my_account" were blank. 

    These 2 settings need either valid email addresses or valid http addresses for web pages/help.

     

    Additional Information

    The parameter is configured in: General Configuration Settings > Other Settings. Click here for the Online Help page.

    Support experience is that sometimes the issue is with the printer - restarting it helps.

    See also related article: "Resource Request Hold Shelf Slips are not printed, no error message".

     

     


    • Article last edited: 28-JUN-2017
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