Error "Failed to create work order to Acquisition Department" when adding a brief resource in Alma

Question

When clicking "Add Physical Item" under Resources and saving - an error is seen: "Failed to create work order to Acquisition Department."  This happens for items in one Location or Library, but not another.

Answer

In one case, what helped is to mark the "Circulation Desk" as "Primary".

The steps:

1. Configuration > Change to be at: <The Specific Library for which the problem is experienced>
2. Fulfillment > Circulation Desks
3. Click the Default Circulation Desk
4. Click the "Primary" flag and save

In another situation, what helped was to add the new Location to the Circulation Desk:

The steps:

1. Configuration > Change to be at: <The Specific Library for which the problem is experienced>
2. Fulfillment > Locations > Physical Locations
3. Find the new Location > Edit
4. Click to “Attach existing Circulation Desk”
    

It might also help to add the "Picks from Shelf" setting to the Circulation Desk:

The steps:

1. Configuration > Change to be at: <The Specific Library for which the problem is experienced>
2. Fulfillment > Circulation Desks
3. Edit the Primary Circulation Desk
4. Check the "Picks from Shelf" setting and save

• Article last edited: 23-SEP-2022