Error "Failed to create work order to Acquisition Department" when adding a brief resource in Alma

Question

When clicking "Add Physical Item" under Resources and saving - an error is seen: "Failed to create work order to Acquisition Department."  This happens for items in one Library, but not another.

Answer

In this case, what helped is to mark the Circulation Desk - as "Primary".

The steps:

1. Configuration > Change to be at: <The Specific Library for which the problem is experienced>
2. Fulfillment > Circulation Desks
3. Click the Default Circulation Desk
4. Click the "Primary" flag and save

• Article last edited: 21-JUN-2022