Question

While adding a new Analytics object, a message is given that "An error occurred while retrieving the folder list from Analytics." Why was this error message given?

Answer

This error generally indicates that Alma encountered a permissions error in the Analytics shared folder.

Usually this is caused by a shortcut that directs to a user's private "My Folder."

For assistance in identifying the path to the shortcut, please contact Support.

• Article last edited: 13-Aug-2020