Hold Shelf Period is defined in Request TOU but ignored
- Article Type: General
- Product: Alma
Problem Symptoms:
Most of the Hold Shelf items expire after after 7 days and not as defined in the Request Terms of Use" (TOU), which is based on Advanced Policy Configuration for "Hold Shelf Period"
Cause:
The Hold Shelf expiration date is taken either from the TOU or the number of days defined in the circulation desk -- the application will take the lesser of the two
Resolution:
Review the Circulation Desk's Maximum time on hold shelf (Days) to match the number of days defined in the TOU
(1) Select Alma > Fulfillment Configuration Menu
(2) Select a library from the drop down at the top of the menu labeled "You are configuring" and click to > Select the relevant Library
(3) Select Circulation Desks
(4) Select the relevant circulation desk > Actions > Edit
(5) Review the parameter Maximum time on hold shelf (Days)
- Article last edited: 11/20/2013