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    Hold Shelf Period is defined in Request TOU but ignored

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    • Article Type: General
    • Product: Alma

    Problem Symptoms:
    Most of the Hold Shelf items expire after after 7 days and not as defined in the Request Terms of Use" (TOU), which is based on Advanced Policy Configuration for "Hold Shelf Period"

    Cause:
    The Hold Shelf expiration date is taken either from the TOU or the number of days defined in the circulation desk -- the application will take the lesser of the two

    Resolution:
    Review the Circulation Desk's Maximum time on hold shelf (Days) to match the number of days defined in the TOU

    (1) Select Alma > Fulfillment Configuration Menu
    (2) Select a library from the drop down at the top of the menu labeled "You are configuring" and click to > Select the relevant Library
    (3) Select Circulation Desks
    (4) Select the relevant circulation desk > Actions > Edit
    (5) Review the parameter Maximum time on hold shelf (Days)

     

    • Article last edited: 11/20/2013