Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Alma

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Alma
    3. Knowledge Articles
    4. Place in Queue is 0 (zero) - what does it mean?

    Place in Queue is 0 (zero) - what does it mean?

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Question
    2. Answer
    3. Additional Information
    • Product: Alma

     

    Question

    In Primo when placing a request, users find that their place in the queue is “0” (zero). Intuitively, that would seem to indicate that they did NOT have a place in the queue for this item.  Is there any way this can be changed to reflect that the first person to place the hold has a place in queue which = 1 ?

    Answer

    As confirmed by the development team, currently, the number zero (0) signifies first request to be served. Meaning, when a request is created – and no other requests exist (for this title or item). It is considered first in the queue.  This number (0) immediately starts the workflow with "Pickup From Shelf".  Any additional requests submitted after that should be queued by Request Priority.

     

    Additional Information

    More information about "Request Priority" is found in the Online Help.

     


    • Article last edited: 13-SEP-2018
    View article in the Exlibris Knowledge Center
    1. Back to top
      • PIN number letter sent to patron although PIN number was not changed
      • Place on Hold Shelf Letter not sent for resource sharing items
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Content Type
      Documentation
      Language
      English
      Product
      Alma
    2. Tags
      This page has no tags.
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved