Description

Sometimes the FulPlaceOnHoldShelfLetter is not sent when scanning in a resource sharing item at the pickup location. Why is that?

Resolution

This is happening when the pickup location is a resource sharing library.

When receiving a resource sharing item, there is a checkbox "Automatically notify patron". It is assumed that this checkbox is used to inform the patron that the item is available now.

When you later scan in the item, a Place on Hold Shelf letter is sent only if the pickup location (where the hold shelf is) is NOT a resource sharing library, regardless of the setting of the above-mentioned box.

• Article last edited: 16-Aug-2019