Skip to main content
ExLibris
  • Subscribe by RSS
    • Back
    Alma
    Ex Libris Knowledge Center

    Receiving Items leads to error "Item cannot be loaned to patron - insufficient due date"

    1. Last updated
    2. Save as PDF
    • Product: Alma
    • Product Version: All

    • Question

     

    When receiving a Borrowing Request through Receiving Items, receive error "Item cannot be loaned to patron - insufficient due date".

     

    Error_Item_cannot_be_loaned_to_patron_insufficient_due_date.png

     

    Answer

    The error is due to the Resource Sharing library calendar not having a schedule of defined opening and closing hours for the Due Date selected. Adding the schedule will resolve the insufficient due date error.

     

    1. Navigate to Alma > Fulfillment > Fulfillment Configuration > Configuration Menu
    2. Select the Resource Sharing library to configure from the 'You are configuring:' dropdown
    3. Click on Library Management > Opening Hours
    4. Click 'Full Calendar' and select the month of request and the calendar will be blank with no dates

     

    Insufficient_hours_in_full_calendar.png

     

    6. Opening Hours will have to be added to the library (review Managing Institution/Library Open Hours: Managing Institutions and Libraries)

    7. After updating opening hours, click Apply Changes button so changes will be saved.

     

     

    • Article last edited: 08-Mar-2017