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    The Claim workbench shows Continuous PO Lines though items have been received

    • Article Type: General
    • Product: Alma

     

    Problem Symptoms

    The Claim list shows journal titles whose items have been received; their arrival date exists in the item record

    Cause

    These two POL parameters cause Alma to think Claim time is due:

    • The "Expected Receipt Date" was either in the very past or was blank
    • The "Subscription interval" was not synchronized with the serial's periodicity (e.g. it was set to 60 instead of 360 for an annual)


    Secondly, items were not received in the Receive workbench

    Resolution

    First, ensure that items are received via the Receive workbench

    Secondly, update the above fields in the PO Line record

    Additional Information

    The expected date can be updated directly from the Claim workbench:

    • Select the Alma menu > Claim (under: Acquisition)
    • Use the "Find" button to retrieve the POL
    • Select the button "Change Expected Date"

     


    • Article last edited: 2014-Mar-09