Skip to main content
ExLibris

Knowledge Assistant

BETA
 
  • Subscribe by RSS
  • Back
    Cross-Product

     

    Ex Libris Knowledge Center
    1. Search site
      Go back to previous article
      1. Sign in
        • Sign in
        • Forgot password
    1. Home
    2. Cross-Product
    3. Knowledge Articles
    4. Availability – Uptime Reports

    Availability – Uptime Reports

    1. Last updated
    2. Save as PDF
    3. Share
      1. Share
      2. Tweet
      3. Share
    1. Availability – Uptime Reports
      1. Overview
      2. List of uptime reports:
      3. How is Uptime Calculated?
      4. Further Information
    • Product: Cross-Product
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, TotalCare

    Availability – Uptime Reports

    • Product: Cross-Product
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, TotalCare

    Version 1.4

    Overview

    For SaaS multitenant environments, Ex Libris has a quarterly availability report that measures and records system uptime services. This report is published and available for customers in the Customer Center.

    List of uptime reports:

    Uptime for Alma

    Uptime for Primo 

    Uptime for Summon

    Uptime for CDI

    Uptime for campusM

    Uptime for Leganto

    Uptime for Esploro

    Uptime for Pivot

    Uptime for Research Professional

    Uptime for RefWorks

    Uptime for RapidILL

    How is Uptime Calculated?

    The uptime calculation is based on the following calculation (as defined in the Service Level Agreement):

    "Uptime" means the total period in minutes during which the Service is available for access and use during this period.

    “Uptime Percentage” means Uptime expressed as a percentage, calculated in accordance with the following formula:   

     Uptime Percentage = X /(Y–Z) × 100    

    Where: 

      X = Uptime

      Y = Last 12 months period

      Z = The duration (in minutes) of any SLA Exclusions* during these 12 months

    *SLA exclusions are defined in the contract SLA (e.g. Scheduled maintenance, etc.)

    Further Information

    If you have any queries on the information within this report please contact Ex Libris through your usual channel.

     

    Record of Changes

    Type of information Document Data

    Document Title:

    Availability – Uptime reports

    Document Owner:

    Tomer Shemesh - Ex Libris Chief Information Security Officer (CISO)

    Approved by:

    Barak Rozenblat – VP Cloud Services

    Issued:

    Apr 9, 2019

    Reviewed & Revised:

    June 20, 2022

     

    Revision Control

    Version Number Nature of Change Date Approved

    1.0

    Initial version

    Apr 9, 2019

    1.1

    Update - Tomer S

    Mar 22, 2020

    1.2

    Update - Tomer S

    May 31, 2020

    1.3

    Update - Tomer S

    June 02, 2021

    1.4

    Update - Tomer S

    June 20, 2022

    Document Distribution and Review

    The document owner will distribute this document to all approvers when it is first created and as changes or updates are made. This document will be reviewed and updated annually or upon written request by an approver or stakeholder. Questions or feedback about this document can be directed to the owner or a listed approver


     

     

     

    View article in the Exlibris Knowledge Center
    1. Back to top
      • Apache vulnerability - CVE-2016-5387
      • BIBSAM collections not maintained on KB+ platform
    • Was this article helpful?

    Recommended articles

    1. Article type
      Topic
      Content Type
      Knowledge Article
      Language
      English
      Product
      Cross-Product
    2. Tags
      This page has no tags.
    1. © Copyright 2025 Ex Libris Knowledge Center
    2. Powered by CXone Expert ®
    • Term of Use
    • Privacy Policy
    • Contact Us
    2025 Ex Libris. All rights reserved