- Product: Cross-Product
- Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, TotalCare
Ex Libris performs internal root cause analyses for each service interruption for above 5 minutes and takes the necessary steps to avoid them in the future.
- Ex Libris implements reactive and proactive problem management based on ITIL in order to minimize both the number and severity of incidents and potential problems
- For SaaS multitenant environments, Ex Libris publishes RCAs in the Customer Knowledge Center.