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    5. Lending Customization

    Lending Customization

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    1. Lending Policies — Participating Items
      1. Adding Participating Items
      2. Adding a Physical Lending Policy
    2. Digital Lending
      1. Configuring Digital Lending Policies
      2. Defining Participating Items Sets for RapidILL
      3. Setting Lending Request Limits
      4. Automatically Ship Rapido Digital Requests Job
      5. Conditional Terms of Use for Digital Requests
      6. Lending License Visibility
    3. Shipping
      1. Enabling Branches to Ship Directly
      2. Physical Shipping
        1. Configuring Reshelve Without Transit Rules
        2. Configuring Scan In Messages
    4. Alerts
      1. Configuring Lending Alerts
    5. Costs to Partner
      1. Configuring Shipping Cost Lender Rules
      2. Send Invoice to Partner Job
    6. Non-Supplier
      1. Excluding Non-Workdays Days from Expiry Period
      2. Disabling Lending Hours in Rapido

    Lending Policies — Participating Items

    To manage resource sharing lending requests, you must have a Repository Manager role.

    Participating items are sets of physical items used for fulfilling resource sharing requests. Participating items must be defined for each resource sharing member.

    Adding Participating Items

    You add participating items to determine which physical item sets are available for lending.

    To add participating items:
    1. Edit a member (Configuration > Resource Sharing > Members).
    2. From the Physical Items Lending Policies tab, check Supplies physical items.
    3. Select Add Participating Items to determine which media are available for lending.
    4. Enter a Name for the media type.
    5. Select the Material Type conditions.
    6. Select the Item Policy conditions.
    7. Select the Location.

      The Location is the item's current location and not the permanent location.

    8. Select Add to add the participating item(s) and continue adding more participating items, or select Add and Close to add the participating item(s) and close the Add Participating Items window.

    Adding a Physical Lending Policy

    Lending policy terms make requests for physical items available to other Rapido institutions that are not part of a pod. This information is available for other institutions when using the Find Partners action from borrowing requests if they have signed the resource sharing agreement.

    To add a physical lending policy:
    1. Edit a member (Configuration > Resource Sharing > Members).
    2. From the Physical Items Lending Policies tab, check Supplies physical items.
    3. Select Add Physical Lending Policy to specify the terms for each type of item.
    4. Select the Participating Items.

      Selecting All Items refers to all items that exist in this Alma IZ.

    5. Select the Supply Term For.
    6. Enter the Delivery Time.
    7. Enter the Loan Period.
    8. If relevant, enter a Cost.
    9. If relevant, check Allow Renewal.
    10. If relevant, check Allow Rush.
    11. If relevant, enter an Expiry Time in days.
    12. Select Add to add the physical lending policy and continue adding more physical lending policies, or select Add and Close to add the physical lending policy and close the Add Physical Lending Policy window.

    Digital Lending

    Configuring Digital Lending Policies

    eBook pod members can configure their eBook participating item policies to include sets that contain EILL Eligible items.

    To configure eBook participating item policies:
    1. From the Digital Lending Policies tab (Configuration > Resource Sharing > Configuration > Members), select Add Participating eBooks.
    2. From the Add Set dropdown list, select a predefined set (Admin > Manage Jobs and Sets > Manage Sets) to include in the eBooks available for lending. For more information on creating sets, see Creating Logical Sets. The logical set is added to the participating eBooks available for lending.

    Defining Participating Items Sets for RapidILL

    An automated Alma job publishes an automatically updated set of titles through the OAI protocol on a weekly basis. This set is enriched with item information so that RapidILL has all the details it needs.

    RapidILL automatically pulls this data weekly and processes it into RapidILL holdings. These are the holdings that RapidILL uses to determine which requests are received and what is locally owned.

    Each title extracts the following metadata from the holdings process:

    • Title
    • ISBN/ISSN/OCLC number
    • Location/Collection
    • Call Number/URL
    • Years/Volumes (journals only)

    For information on defining sets, see Rapid OAI Holdings - Step 2: Defining Sets.

    Setting Lending Request Limits

    This configuration may be relevant for libraries where copyright limits apply to lenders.  Currently, these settings need to be configured in RapidILL.

    Lenders can configure how many requests to allow from a single borrower within a specified number of hours.

    To set lending request limits:
    1. From the RapidILL Settings > My Profile > Copyright Settings page, check the Lending Request Limits checkbox.
    2. Enter the maximum Number of Requests.
    3. Enter the interval by Length of Time (in hours) to allow the borrower to send requests.
    4. Select Save. Requests from the same borrower are limited, and additional requests move to another lender. If there are no additional lenders, the request is rejected by RapidILL partner. 
    Lending request limits settings.
    Lending Request Limits

    Automatically Ship Rapido Digital Requests Job

    Rapido supports batch automatic delivery of digital lending requests from a configured folder. This functionality uses the Automatically Ship Rapido Digital Requests (default Inactive) job to scan a configured folder to then attach files to the right request. The attached files are then automatically sent to fill the borrowing request. Configuring this job enables staff to skip manually attaching files to individual lending requests. To enable automatic processing for lending requests with scanned resources saved in a folder, use the Automatically Ship Rapido Digital Requests job.

    The Automatically Ship Rapido Digital Requests job relies on the file names being saved with the internal identifier of the lending request. 

    Select Add Row and select the S/FTP Connection Type (as configured in Configuration > General > External Systems > S/FTP definitions) and Rapido Member. The job can be scheduled hourly, daily, weekly, or monthly, or you can Run Now.

    The Automatically Ship Rapido Digital Requests job configuration.
    Automatically Ship Rapido Digital Requests job configuration

    When using this job, the lending files should be saved with the internal identifier name.

    The Digitization Workflow Setup (Configuration > Fulfillment > Copyright Management > Digitization and Copyright Rules) determines what kind of output the borrowing institution receives, based on what output type (link or attachment) is selected in the Select digitization target drop down list. When the job is run, a folder AutoShipFileTmp is created in the institution's root directory folder with a folder for shipped files and a folder for failed deliveries.

    Conditional Terms of Use for Digital Requests

    Lenders filling digital requests can indicate whether the supplied document has terms of use. If shipping terms of use are applied, the request requires manual handling by the borrowing staff. Terms of use can indicate requirements such as supplying the document as a physical non-returnable printout for copyright compliance such as printing a physical copy that can be shared with the patron as a non-returnable physical copy. This new option enhances copyright control by enabling the lender to specify to the borrower that the document cannot be shared with the patron.  As a lender, you can enable the relevant terms from Configuration > Fulfillment > Resource Sharing > Shipping Terms of Use. By default, only the NONE term is enabled. The other available terms are:

    • Library use only
    • No reproduction
    • Client signature required
    • Special collections supervision required

    Lending License Visibility

    Rapido includes the ability to select the license fields to be added to the screen rather than using the Primo screen for this flow. (Resource Sharing > Configuration > Manage Download Electronic Resource)

    The following are out-of-the-box and can be deleted if they are not needed:

    • Interlibrary loan print or fax
    • Interlibrary loan secure electronic transmission
    • Interlibrary loan electronic
    • Interlibrary loan record keeping required indicator
    • Interlibrary loan note

    Electronic_Resources.png

    Electronic Resources

    Each license field that is enabled appears in the right pane.

    Shipping

    Enabling Branches to Ship Directly

    This feature enables institutions to define which library can ship on its own, without needing to send the resource to the resource sharing library to ship the resource to the borrowing institution.

    Check Ship resource sharing resources directly (Configuration > General > Libraries > Add a Library or Edit Library Information) to enable branches to ship resources directly from a borrowing institution instead of sending the request to the associated resource sharing library.

    The ship directly to patron configuration option.

    Ship resources directly configuration

    We recommend enabling the Move to Branch to Automatically create move or digitization request for incoming request, (see Creating a Move Request Configuration). This creates the fulfillment request for the staff at the branch to handle without needing to access the resource sharing requests task list.

    If the above is configured and the staff has fulfillment privileges in the library defined as allowed to ship resources directly from the branch while at the scope of that library, the Shipping Items menu (Fulfillment > Resource Sharing > Shipping Items) and the Scan In Item page > Shipping Items button are visible. The user can use either one of them to ship the resource. The resource sharing request is then updated accordingly, for example, Shipped Physically.

    Physical Shipping

    Configuring Reshelve Without Transit Rules

    To configure reshelve without transit rules, you must have one of the following roles:

    • General System Administrator
    • Fulfillment Administrator

    You configure reshelve without transit rules from the Reshelve Without Transit Rules page (Configuration > Fulfillment > Library Management > Reshelve Without Transit Rules) to set relationship rules between libraries, departments, and circulation desks so that transit for reshelving is not required between certain libraries. This reduces redundant work effort by not automatically putting items in transit for reshelving when the libraries are close to each other. This does not affect other transit types, such as hold shelf, work orders, and processing.

    The transit rules configuration editor.

    Reshelve Without Transit Rules Editor

    The default input parameter rules are empty. The default output parameter is set to False, which means all items should be set into transit when reshelving.

    Each rule can be either enabled or disabled. By default, both rules are enabled.

    Configuring Scan In Messages

    You can set a message to warn users that scanning in items will complete the lending process.

    Configure the Complete lending request (Configuration > Fulfillment > Physical Fulfillment > Scan In Messages Configuration) parameter (default Show message None).

    If Show message is set to Popup message and 'Cancel" available at popup is set to Yes, if an item is scanned in and is part of a Resource Sharing Request that is linked to a lending request with the status Shipped Physically, a warning message requires the user to Confirm or Cancel. This prevents users from unintentionally completing the lending request.

    If Show message is set to Feedback message and 'Cancel" available at popup is set to Yes, the feedback notifies the user that the request will be completed, but the scan in action cannot be canceled.

    Alerts

    Configuring Lending Alerts

    Alerts can be attached to a lending request during the main steps of a request's workflow.

    Alerts.png

    Lending Request Alert

    The alerts show the progress of the request (In Process, Canceled, or Completed). The following alerts are currently supported and can be configured from Configuration > Resource Sharing > Configuration > Manage Lending Alerts:

    Lending Alerts
    Code Description Enabled By Default
    AUTO_GENERATED_PARTNER_MISSING_DATA Auto-Generated Partner Missing Manadatory Information Yes
    CITATION_DIGITIZATION_REQUEST_CANCELLED Digitization Request Cancelled Yes
    CITATION_DIGITIZATION_REQUEST_COMPLETED Digitization Request Completed No
    CITATION_DIGITIZATION_REQUEST_IN_PROCESS Digitization Request in Process No
    CITATION_MOVE_REQUEST_CANCELLED Move Request Cancelled Yes
    CITATION_MOVE_REQUEST_COMPLETED Move Request Completed No
    CITATION_MOVE_REQUEST_PROCESS Move Request in Process No
    NEW_REQUEST_CREATED_FOR_PARTNER New Lending Request Created For Specific Partner Yes
    REQUEST_COST_EXCEEDED Request Cost Exceeds Maximum Borrowing Cost Allowed Yes
     REQUESTER_EMAIL_EMPTY Requester Email Empty Yes
    RESEND_REQUEST_RECEIVED Resend Request Received No

    Costs to Partner

    Configuring Shipping Cost Lender Rules

    You can add a rule to apply shipping and overage costs to borrowing requests. These cost fields are controlled by the Base fee page limit (Configuration > Fulfillment > Resource Sharing > Shipping Cost Lender Rules) parameter. These costs are displayed on the right pane of the borrowing and lending requests.

    For example, if the total amount of pages permitted at the Base Fee rate is 10, and the total number of pages requested is 20 (calculated from the Pages field on the Borrowing request or the Start page to End page), and the Base fee page limit value is 10, and the Page Overage Fee is 1, then the patron cost is 10 (the total pages requested minus the Base fee page limit value) plus the sum of the amounts configured for the Shipping Cost, Service Level Fee, or Base Fee. In the example below, the total patron cost is 15.

    The Shipping Cost - Lender Rules.

    Shipping Cost - Lender Rules

    The Base fee page limit rule only applies if the total requested pages exceed the configured Value.

    Send Invoice to Partner Job

    Lending institutions can send invoices directly to borrowers for requests that include fees using the Send Invoice to Partner job, (Inactive by default). 

    You can specify which partners should be emailed invoices (default All). The partners available in the list are partners with at least one lending request attached to them with a processing fee. The Job processing start date is the last date the job ran. If the job has not run, the Job processing start date defaults to today's date.

    The send invoice to partner job configuration.
    Rapido Jobs Configuration - Send Invoice to Partner job

    The Send Invoice to Partner job report can be accessed from Admin > Manage Jobs and Sets > Monitor Jobs > History tab with a list of how many invoices were sent successfully and the reason for those that failed, along with the name of the invoices that failed and why.

    When the Send Invoice to Partner job runs successfully, the Partner Invoice Letter (Configuration > General > Letters > Letters Configuration) is emailed to relevant partners detailing the costs for the request.

    The partner invoice letter.

    Partner Invoice Letter

    Non-Supplier

    Excluding Non-Workdays Days from Expiry Period

    The Expiry Time (days) can either be defined on a partner or on a lending policy. A job runs that deletes unhandled expired requests. To prevent lending requests from expiring during non-workdays, Rapido enables you to set days to exclude from the expiry period calculation (Configuration > Resource Sharing > Configuration > Resource Sharing Working Days).

    The Resource Sharing Working Days configuration.
    Resource Sharing Working Days configuration

    Disabling Lending Hours in Rapido

    To disable resource sharing lending hours, you must have a General System Administrator role.

    To disable lending hours in Rapido:
    1. Select Configuration > General > Libraries > Add a Library or Edit Library Information.
    2. From the resource sharing library Summary tab, select Temporarily inactive for lending.
    3. If relevant, select the Inactive dates range.

    The inactive date settings.

    Temporarily deactivate lending

    For RapidILL users, when the parameter rs_update_rapid_with_lending_offtime (Configuration > Fulfillment > General > Other Settings) is set to true (default false), changes to the Inactive dates range field automatically updates the RapidILL Lending Off Hours.

    • The start date must be less than one year in the future.
    • The duration cannot be longer than 30 days.
    • Setting this configuration to true means that the configured inactive dates override the dates submitted using RapidILL webpages.
    • The temporarily inactive checkbox remains selected after the date range until it is manually deselected.

    Also see Disabling lending hours for RapidILL.

    Lending will resume when the date range passes; however, the library must manually deselect the Temporarily inactive for lending checkbox.

    If there are active lending requests that cannot be filled due to the need to become temporarily inactive for lending, staff can reject these requests to move them to the next partner.

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