Streamline request to Discover Experience 

Further progress to reduce duplications in GTI 

Improve the quality of records in the Rapido holdings index 

Managing Rapido Borrowing Requests

Rapido  is a discovery to request solution and there are opportunities for improving the results found in this discovery experience.  

Patrons that are eligible for personal delivery can request to pick up resources at an address other than their registered home address.

Not Yet Completed

This enables using the personal delivery service even when no known home address has been uploaded to the system.

It also enables patrons to easily change the registered address when requesting for personal delivery.

New set facets  

Pods 

Partners with zero values 

https://knowledge.exlibrisgroup.com/Rapido/Product_Documentation/03_Workflows/01_Rapido_Sets#Creating_Sets_Based_on_Undefined_Criteria

Sort requests and organize your workflows based on pods to support workflow or shipping differences you may use for various partners.  

Easily create sets during implementation process or prior to having the need for managing requests from particular partners.  

Mediation rule parameter to create mediation rule on self registered users. 

Mediate requests if the parameter of authorized user for resource sharing has a value of no. 

https://knowledge.exlibrisgroup.com/..._User_Requests

Staff can review first time requests placed by self registered users. This allows staff to discern elligibility of the user and make any edits to the user or request prior to request fulfillment. 

View copyright workflow actions in the right pane of the request. 

Simplified workflow actions for processing requests stopped by copyright rules. 

Process and perform copyright actions on borrowing requests with less clicks. These actions still exist under the edit view but access is also easy from the right pane of the request. 

More information to support staff workflows on requests needing mediation  

POD info/holdings info from staff view of GTI 

Managing Rapido Borrowing Requests

Greater visibility supports decision making and efficient processing of mediated requests.  

A hybrid pod is a pod that contains libraries performing resource sharing using Alma with Rapido libraries. 

Easily connect with Alma resource sharing partners.  Creation of partners is automated for Rapido libraries. 

https://knowledge.exlibrisgroup.com/...ue#Hybrid_Pods

Joining pods is now the same easy set up that Rapido libraries are used to with any other pod. This supports and simplifies  building connections with community partners. 

ALA form visible to staff

ALA form visibility as request attachment

https://knowledge.exlibrisgroup.com/...A_Profile_Type

Rapido is a connected part of the resource sharing ecosystem. Rapido libraries can connect with libraries that operate or accept ALA forms for resource sharing. The staff can now view the form that was automatically populated from the request and sent to their ALA partners. 

Net Lender Workflows 

Registration of new borrowing only partners 

https://knowledge.exlibrisgroup.com/Rapido/Product_Documentation/02_Configuration#Enabling_Self_Registration_for_Net_Lenders

Enables Rapido libraries to function as net lenders to individuals and organizations regardless of or in lack of a resource sharing solution.  

Lending cancellation reasons report

Account for why requests had to be cancelled

Analytics provide information to build understanding and inform library decisions. Lending cancellation reasons reports are useful in understanding what contributes to cancelled requests.  

Out-of-the-Box Reports

user groups placing borrowing requests report

borrowing by user group

Analytics provide information to build understanding and inform library decisions. A new report will give libraries informaton about borrowing volumes per library user group. 

Out-of-the-Box Reports

Borrowing Cancellations and Reasons report

reasons patrons cancel requests

Analytics provide information to build understanding and inform library decisions. Borrowing Cancellations and Reasons will give libraries insight as to why patrons place the requests. 

Out-of-the-Box Reports

borrowing fill rates report

Analytics provide information to build understanding and inform library decisions. Borrowing filled and unfilled report give libraries insight into requests fulfillment for their library users. 

Out-of-the-Box Reports