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    Classic WebVoyage times out if post sort or click next results page after GKEY search on Advanced Search tab

    • Product: Voyager
    • Product Version: all
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

     

    Problem Symptoms

    1. Go to the Advanced (Builder) search tab in Classic WebVoyage
    2. Perform a Keyword Anywhere search called 'Keyword Anywhere (GKEY)' for any search term
    3. When results list is retrieved, attempt to re-sort the results set
    4. WebVoyage will hang and eventually return a message like 'Gateway timeout'
    OR
    3. When results list is retrieved, attempt to use the Next button to page through to more results
    4. WebVoyage will hang and eventually return a message like 'Gateway timeout'

    Cause

    This problem can happen when a search name includes parentheses, like 'Keyword Anywhere (GKEY)' 

    Resolution

    1. Go to SysAdmin>Search>Indexes - Keyword Definitions and edit the search name to remove the parentheses
    2. Execute the search again and post-sort and results navigation should work again

    Additional Information

    Sites have reported a number of odd behaviors in the Classic interface when special characters are used in search names, filter names, sort option names, and other labels that appear in WebVoyage.  It's always a good idea to test removing any special characters to see if this resolves the issue.  NOTE:  These behaviors do *not* happen in the Tomcat interface.  The Classic WebVoyage interface is no longer supported.

     

     


    • Article last edited: 24-Sep-2020