Problem Symptoms

1. Go to the Advanced (Builder) search tab in Classic WebVoyage
2. Perform a Keyword Anywhere search called 'Keyword Anywhere (GKEY)' for any search term
3. When results list is retrieved, attempt to re-sort the results set
4. WebVoyage will hang and eventually return a message like 'Gateway timeout'
OR
3. When results list is retrieved, attempt to use the Next button to page through to more results
4. WebVoyage will hang and eventually return a message like 'Gateway timeout'

Cause

This problem can happen when a search name includes parentheses, like 'Keyword Anywhere (GKEY)' 

Resolution

1. Go to SysAdmin>Search>Indexes - Keyword Definitions and edit the search name to remove the parentheses
2. Execute the search again and post-sort and results navigation should work again

Additional Information

Sites have reported a number of odd behaviors in the Classic interface when special characters are used in search names, filter names, sort option names, and other labels that appear in WebVoyage.  It's always a good idea to test removing any special characters to see if this resolves the issue.  NOTE:  These behaviors do *not* happen in the Tomcat interface.  The Classic WebVoyage interface is no longer supported.

• Article last edited: 24-Sep-2020