Classic WebVoyage times out if post sort or click next results page after GKEY search on Advanced Search tab

Problem Symptoms

1. Go to the Advanced (Builder) search tab in Classic WebVoyage
2. Perform a Keyword Anywhere search called 'Keyword Anywhere (GKEY)' for any search term
3. When results list is retrieved, attempt to re-sort the results set
4. WebVoyage will hang and eventually return a message like 'Gateway timeout'
OR
3. When results list is retrieved, attempt to use the Next button to page through to more results
4. WebVoyage will hang and eventually return a message like 'Gateway timeout'

Cause

This problem can happen when a search name includes parentheses, like 'Keyword Anywhere (GKEY)' 

Resolution

1. Go to SysAdmin>Search>Indexes - Keyword Definitions and edit the search name to remove the parentheses
2. Execute the search again and post-sort and results navigation should work again

Additional Information

Sites have reported a number of odd behaviors in the Classic interface when special characters are used in search names, filter names, sort option names, and other labels that appear in WebVoyage.  It's always a good idea to test removing any special characters to see if this resolves the issue.  NOTE:  These behaviors do *not* happen in the Tomcat interface.  The Classic WebVoyage interface is no longer supported.

• Article last edited: 24-Sep-2020