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    Get "Connection Refused" when trying to open up Voyager client

    • Product: Voyager
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

     

    Description

    Get "Connection Refused" error when trying to open up Voyager client such as Cataloging.

    Cause

    This error may occur if the port for the client is not open.

    Resolution

    Determine which port is being used (see: Network Ports used by Voyager and What goes in voyager.ini file?)

    Check that the port is open in the firewall. (If server is hosted see Add an IP address to access Ex Libris Products Through Hosted Server)

     


    • Article last edited: 30-Jul-2019