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    Get "Connection Refused" when trying to open up Voyager client

    • Product: Voyager
    • Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

     

    Description

    Get "Connection Refused" error when trying to open up Voyager client such as Cataloging.  You may see other errors as well including "A database error occurred while attempting to load security locations" (or something similar).

    Cause

    This error is often related to connectivity issues and may occur if the port for the client is not open due to firewall or other security related reasons.

    Resolution

    Determine which port is being used (see: Network Ports used by Voyager and What goes in voyager.ini file?)

    Check that the port is open in the firewall:


    • Article last edited: 30-Jul-2019
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