- Product: Voyager
- Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare
Get "Connection Refused" error when trying to open up Voyager client such as Cataloging. You may see other errors as well including "A database error occurred while attempting to load security locations" (or something similar).
This error is often related to connectivity issues and may occur if the port for the client is not open due to firewall or other security related reasons.
Check that the port is open in the firewall:
- If server is hosted by Ex Libris see Add an IP address to access Ex Libris Products Through Hosted Server
- If server is locally hosted, contact your I.T. Department.
- Article last edited: 30-Jul-2019