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    How to re-install (uninstall) Voyager clients

    • Product: Voyager
    • Product Version: All
    • Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

    Question

    How do I re-install (uninstall) the Voyager clients?

    Answer

    Save off any important files such as the voyager.ini file before proceeding.  See: Which files should I preserve when installing new clients?

    1. Reboot your system before beginning.
       
    2. Use the Voyager Installer  to completely un-install all Voyager clients on workstation: VoyagerInstall.exe > Run > Remove (the Windows System Settings > Add or Remove Programs might be used if VoyagerInstall.exe is not available)
    3. Totally delete the C:\Voyager directory completely (or whatever directory the clients are currently installed in on the PC)
    4. Optional: Clean the Windows Registry with a Registry cleaner.
    5. Search Windows Explorer for voy*.dll and delete all files found.
    6. Reboot the workstation again.
    7. Download to the local hard drive a clean copy of the clients from the Knowledge Center:  Home > Voyager > Implementation Guides > [version] > VoyagerInstall.exe
    8. Install the clients using an account on the PC with administrative privileges:  VoyagerInstall.exe > Run > Install > follow prompts to complete installation (please see Overview of Voyager client installation process for detailed client installation steps).
    9. Depending on user's workstation permissions, may need to right-click > "Run as Administrator" first time each module is opened.

    You do not need to uninstall your existing clients if you are simply updating them to a new version of Voyager (as in the case of a server upgrade). 


    Article last edited: 29-Sep-2019