How to re-install (uninstall) Voyager clients

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Product: Voyager
Product Version: All
Relevant for Installation Type: Dedicated-Direct; Direct; Local; Total Care

Question

How do I re-install (uninstall) the Voyager clients?

Answer

Save off any important files such as the voyager.ini file before proceeding. See: Which files should I preserve when installing new clients?

Reboot your system before beginning.
Use the Voyager Installer to completely un-install all Voyager clients on workstation: VoyagerInstall.exe > Run > Remove (the Windows System Settings > Add or Remove Programs might be used if VoyagerInstall.exe is not available)
Totally delete the C:\Voyager directory completely (or whatever directory the clients are currently installed in on the PC)
Optional: Clean the Windows Registry with a Registry cleaner.
Search Windows Explorer for voy*.dll and delete all files found.
Reboot the workstation again.
Download to the local hard drive a clean copy of the clients from the Knowledge Center: Home > Voyager > Implementation Guides > [version] > VoyagerInstall.exe
Install the clients using an account on the PC with administrative privileges: VoyagerInstall.exe > Run > Install > follow prompts to complete installation (please see Overview of Voyager client installation process for detailed client installation steps).
Depending on user's workstation permissions, may need to right-click > "Run as Administrator" first time each module is opened.

You do not need to uninstall your existing clients if you are simply updating them to a new version of Voyager (as in the case of a server upgrade).

Article last edited: 29-Sep-2019