Skip to main content
ExLibris
  • Subscribe by RSS
    • Back
    Voyager
    Ex Libris Knowledge Center

    Opening client produces Run-time error '339'

    1. Last updated
    2. Save as PDF
    • Article Type: General
    • Product: Voyager
    • Product Version: 8.1.1

    Problem Symptoms:
    ?€¢ Opening Circulation and other clients produces "Run-time error '339': Component 'MsgHook.ocx' or one of its dependencies is not correctly registered: a file is missing or invalid"
    ?€¢ Client does not open.

    Cause:
    The client install needs to be repaired.

    Resolution:
    1. On PC, login as Administrator
    2. Launch VoyagerInstall.exe for the installed clients.
    3. Choose Repair option ("Reinstall missing or corrupt file, registry keys or shortcuts")

    Category: Circulation

    • Article last edited: 12/12/2013