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About 52 results
  • Multiple catsvrs deadlock in oracle under high system load
    https://knowledge.exlibrisgroup.com/Voyager/Knowledge_Articles/Multiple_catsvrs_deadlock_in_oracle_under_high_system_load
    Description: Bug Report Form for Issue 16384-15921 Module(s): catsvr Server platform(s) affected: All PC OS (if applicable): n/a Browser & version (if applicable): n/a Release(s) replicated in: 2007.2...Description: Bug Report Form for Issue 16384-15921 Module(s): catsvr Server platform(s) affected: All PC OS (if applicable): n/a Browser & version (if applicable): n/a Release(s) replicated in: 2007.2.0 Last version without bug (if applicable): Unknown Expected results: Catsvr should not produce transactions that deadlock with other catsvrs in oracle Actual results: Multiple catsvrs deadlock in oracle under high system load Workflow implications: Causes one of the deadlocked catsvrs to be kille…
  • WebV: Unable to export large lists from MyList
    https://knowledge.exlibrisgroup.com/Voyager/Knowledge_Articles/WebV%3A_Unable_to_export_large_lists_from_MyList
    Actual results: Patrons are only able to export up to 300 records from the OPAC at a time Workflow implications: When patrons see the apache error returned, they may think the OPAC, their network, or ...Actual results: Patrons are only able to export up to 300 records from the OPAC at a time Workflow implications: When patrons see the apache error returned, they may think the OPAC, their network, or both are having problems Replication steps: 1.
  • WebV: Records Per Page variable not retained
    https://knowledge.exlibrisgroup.com/Voyager/Knowledge_Articles/WebV%3A_Records_Per_Page_variable_not_retained
    Description: Bug Report Form for Issue 16384-10817 Module(s): WebVoy?ge Server platform(s) affected: Tested on Solaris PC OS (if applicable): N/A Browser & version (if applicable): All Supported Brows...Description: Bug Report Form for Issue 16384-10817 Module(s): WebVoy?ge Server platform(s) affected: Tested on Solaris PC OS (if applicable): N/A Browser & version (if applicable): All Supported Browsers Release(s) replicated in: 7.2.1, 7.1.0, 7.0.1 Last version without bug (if applicable): 6.5.4 Expected results: When setting the 'records for page' variable in a search, the number set would be used for the remainder of the session.
  • Can you delete Database Definitions?
    https://knowledge.exlibrisgroup.com/Voyager/Knowledge_Articles/Can_you_delete_Database_Definitions%3F
    Article Type: Q&A Product: Voyager Product Version: 8.1.1 Question Can we delete old databases no longer in use? Answer Yes, you can delete databases from System Administration>Search>Database Definit...Article Type: Q&A Product: Voyager Product Version: 8.1.1 Question Can we delete old databases no longer in use? Answer Yes, you can delete databases from System Administration>Search>Database Definitions. Additional Information For the deleted Database Definitions, you should also remove them from the "Connections" section of webvoyage.properties. Category: System Admin Article last edited: 10/8/2013
  • CAT: "Unable to save record" after replacing auth
    https://knowledge.exlibrisgroup.com/Voyager/Knowledge_Articles/CAT%3A_%22Unable_to_save_record%22_after_replacing_auth
    Problem Symptoms: * Sometimes saving a new record results in ?Unable to save record.? * Problem persists until client is restarted. If you are on Voyager 8.2.1 and are experiencing symptoms of this is...Problem Symptoms: * Sometimes saving a new record results in ?Unable to save record.? * Problem persists until client is restarted. If you are on Voyager 8.2.1 and are experiencing symptoms of this issue, please open a Support Incident to request the fix for this issue. The record will replace the record in the database. Now import a bib record that will not match/replace an existing bib but be added as a new record. Problem recurs the next time you replace an authority record in the client.
  • WEBV: no bib format icons for remote titles
    https://knowledge.exlibrisgroup.com/Voyager/Knowledge_Articles/WEBV%3A_no_bib_format_icons_for_remote_titles
    books should have an open book, and videos should have a video camera, etc.) Other information: While XML does appear to look for the Bib Format, it doesn’t retrieve it: <page:element nameId="page.sea...books should have an open book, and videos should have a video camera, etc.) Other information: While XML does appear to look for the Bib Format, it doesn’t retrieve it: <page:element nameId="page.searchResults.item.type.bibFormat" xsi:type="page:labelType"> <page:label></page:label> <page:value></page:value> <page:postText></page:postText> Resolution: Fixed in the OPAC server and WebVoyage for 8.1.1.
  • Can't access XML over HTTP services
    https://knowledge.exlibrisgroup.com/Voyager/Knowledge_Articles/Can't_access_XML_over_HTTP_services
    Try using http://<IP>:<port>/vxws/<rest of API call>, where <port> is XService port -- typically XX14 with XX as the port series (7014 for most production instances of Voyager). If that fails, make su...Try using http://<IP>:<port>/vxws/<rest of API call>, where <port> is XService port -- typically XX14 with XX as the port series (7014 for most production instances of Voyager). If that fails, make sure port XX14 is open to the IP the request is coming from and repeat step 1. Please note that Voyager Support has a limited ability to assist with the Voyager APIs. We can help identify the APIs that might be useful to you, and provide basic troubleshooting aid.
  • WebV: Request Forms' help files no longer unique
    https://knowledge.exlibrisgroup.com/Voyager/Knowledge_Articles/WebV%3A_Request_Forms'_help_files_no_longer_unique
    Description: Bug Report for Issue 16384-13121 Module(s): WebVoy?ge Server platform(s) affected: All PC OS (if applicable): N/A Browser & version (if applicable): N/A Release(s) replicated in: 7.x.x La...Description: Bug Report for Issue 16384-13121 Module(s): WebVoy?ge Server platform(s) affected: All PC OS (if applicable): N/A Browser & version (if applicable): N/A Release(s) replicated in: 7.x.x Last version without bug (if applicable): Classic Expected results: To be able to present users a unique help page when viewing holds/recalls, call slips, or blank forms.
  • Fund snapshot acqjob.log error "Failure retrieving parent fund information"
    https://knowledge.exlibrisgroup.com/Voyager/Knowledge_Articles/Fund_snapshot_acqjob.log_error_%22Failure_retrieving_parent_fund_information%22
    Article Type: General Product: Voyager Product Version: 8.1.1 Problem Symptoms When running the Fund Snapshot report, receive the following error in acqjob.log: Failure retrieving parent fund informat...Article Type: General Product: Voyager Product Version: 8.1.1 Problem Symptoms When running the Fund Snapshot report, receive the following error in acqjob.log: Failure retrieving parent fund information (fund_id: xxxx) - not found Cause Parent fund_id does not exist in the database Resolution Please contact Voyager Support for assistance. Article last edited: 29 Jan 2016
  • What does "Failed to apply bib heading change to heading_change_id" mean?
    https://knowledge.exlibrisgroup.com/Voyager/Knowledge_Articles/What_does_%22Failed_to_apply_bib_heading_change_to_heading_change_id%22_mean%3F
    “Failed to apply bib heading change” This happens when a change is made to the bib record in the Catalog client after Pcatjob 11/12 is run but before Pcatjob 13 is run
  • WebV: emailComplete.html help file missing
    https://knowledge.exlibrisgroup.com/Voyager/Knowledge_Articles/WebV%3A_emailComplete.html_help_file_missing
    Description: Bug Report Form for Issue 16384-12897 Module(s): WebVoy?ge Server platform(s) affected: N/A PC OS (if applicable): N/A Browser & version (if applicable): N/A Release(s) replicated in: 7.x...Description: Bug Report Form for Issue 16384-12897 Module(s): WebVoy?ge Server platform(s) affected: N/A PC OS (if applicable): N/A Browser & version (if applicable): N/A Release(s) replicated in: 7.x.x Last version without bug (if applicable): 6.5.4 Expected results: To be able to view the help page shown when you’ve successfully sent an email from the OPAC Actual results: The help page that should appear after sending an email from the OPAC is missing Workflow implications: Patrons are confus…
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