Unable to delete patron when patron data missing from PATRON table
- Article Type: General
- Product: Voyager
- Product Version: 8.0.0
* Unable to delete patron group in SysAdmin; receive message "This patron group cannot be deleted because it is being used in a patron barcode record."
* After identifying barcode, note that patron data is missing from patron record
* Unable to retrieve patron in Circulation client
* Last name is a question mark (?)
* Suspect patrons may have been added via Patron Self-Registration (PSR)
Patron name information had somehow been removed or were never recorded.
If you observe these symptoms, open a support incident via eService so Voyager Support can investigate.
- Article last edited: 10/8/2013