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    Unable to delete patron when patron data missing from PATRON table

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    • Article Type: General
    • Product: Voyager
    • Product Version: 8.0.0

    Problem Symptoms:
    * Unable to delete patron group in SysAdmin; receive message "This patron group cannot be deleted because it is being used in a patron barcode record."
    * After identifying barcode, note that patron data is missing from patron record
    * Unable to retrieve patron in Circulation client
    * Last name is a question mark (?)
    * Suspect patrons may have been added via Patron Self-Registration (PSR)

    Cause:
    Patron name information had somehow been removed or were never recorded.

    Resolution:
    If you observe these symptoms, open a support incident via eService so Voyager Support can investigate.

    Category: Circulation

    • Article last edited: 10/8/2013