• Article Type: General
• Product: Voyager
• Product Version: 8.0.0

Problem Symptoms:
* Unable to delete patron group in SysAdmin; receive message "This patron group cannot be deleted because it is being used in a patron barcode record."
* After identifying barcode, note that patron data is missing from patron record
* Unable to retrieve patron in Circulation client
* Last name is a question mark (?)
* Suspect patrons may have been added via Patron Self-Registration (PSR)

Cause:
Patron name information had somehow been removed or were never recorded.

Resolution:
If you observe these symptoms, open a support incident via eService so Voyager Support can investigate.

Category: Circulation

• Article last edited: 10/8/2013