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    WebVoyage shows incorrect due time

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    • Article Type: General
    • Product: Voyager
    • Product Version: 8.1.1

    Problem Symptoms:
    * MyAccount in Primo and WebVoyage shows wrong due time for some transactions
    * Due time shows 6 hours later than due time in database

    Cause:
    This behavior is caused by Known Issue 16384-18769.

    Resolution:
    If you are currently running Voyager 8.1.1 or 8.1.2, please open a Support Incident via eService to receive the hotfix for this issue.

    Issue 16384-18769 is fixed for Voyager 8.2.0 and higher.

    Additional Information

    Replication steps:
    1. Charge an item to a patron in Circulation.
    2. View patron account in WebVoyage.
    3. Note the time displayed for the due date/time is expressed as Greenwich Mean Time (GMT) rather than local time.

    Note: This also applies to Media bookings, holds and other patron activities that are time-stamped and displayed in WebVoyage; vxws passes the time to vwebv or Primo as GMT.

    Category: Opac

    • Article last edited: 10/8/2013