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    Pickup Locations list for Requests- how to add/remove/manage the selection?

    • Article Type: General
    • Product: Alma


    How to change the list of Pickup locations which displays when creating a physical item request?
    For example one location needs to be removed, and not display in the Primo GetIt tab.


    A few suggestions:

    1. Look at the "Request" Terms of Use (TOU) parameter of "Pickup Locations".
    If it states "Pickup only in owning library" - change the value to: "Anywhere" (Fulfillment Configuration Menu > Terms of Use and Policies > Terms of Use Type: "Request").

    2. Check the "On Shelf Request Policy" configuration for the Fulfillment Unit.
    If "Request for pickup anywhere regardless of availability" is selected, no restrictions exist based for pickup libraries information (Fulfillment Configuration Menu > Fulfillment Units).

    3. Inspect the Fulfillment "Relations" and their "Deliver to" setup.
    This is generally configured during implementation (Fulfillment Configuration Menu > filter to the Library level > click: Relationships). 

    4. Add or remove (as relevant) the "Hold Shelf" configuration for the Circulation Desk of this Location.

    5. Found by an Alma customer: For Booking Requests, two libraries were added to the Pickup Location, as they were not considered open yet in the Alma Calendar. 
    Once we hit their Open Hours -- they appeared in the Location list.  

    Additional Information

    The list of available pickup locations may change depending on whether the item is currently in place.




    • Article last edited: 20-JAN-2019