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    Unable to receive emails sent from PrimoVE

    • Product: PrimoVE
    • Product Version: Alma/PrimoVE November 2018 and later
    • Relevant for Installation Type: PrimoVE


    The email icon seems to working in both brief record view and full record view -- we can type in email address, but after clicking on "Send", no email arrives.


    To fix this, we went to the Letter Activity mapping table in Alma (Configuration Menu > General > Letters > Letters Configuration) and activated the letter ‘EmailRecordsLetter’. 
    This letter type is used by PrimoVE and was not previously activated. 

    Additional Information

    Exporting Records from Primo VE

    Letter Types

    • Article last edited: 11-Jan-2019
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