- Product: PrimoVE
- Product Version: Alma/PrimoVE November 2018 and later
- Relevant for Installation Type: PrimoVE
The email icon seems to working in both brief record view and full record view -- we can type in email address, but after clicking on "Send", no email arrives.
To fix this, we went to the Letter Activity mapping table in Alma (Configuration Menu > General > General Configuration > Letter Activity) and activated the letter ‘EmailRecordsLetter’.
This letter type is used by PrimoVE and was not previously activated.