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    Unable to receive emails sent from PrimoVE

    • Product: PrimoVE
    • Product Version: Alma/PrimoVE November 2018 and later
    • Relevant for Installation Type: PrimoVE

    Description

    The email icon seems to working in both brief record view and full record view -- we can type in email address, but after clicking on "Send", no email arrives.

    Resolution

    To fix this, we went to the Letter Activity mapping table in Alma (Configuration Menu > General > General Configuration > Letter Activity) and activated the letter ‘EmailRecordsLetter’. 
    This letter type is used by PrimoVE and was not previously activated. 

     

    Related to these pages of the Guides:

    https://knowledge.exlibrisgroup.com/..._from_Primo_VE

    https://knowledge.exlibrisgroup.com/...s#Letter_Types

     


    • Article last edited: 11-Jan-2019