Description

The email icon seems to working in both brief record view and full record view -- we can type in email address, but after clicking on "Send", no email arrives.

Resolution

To fix this, we went to the Letter Activity mapping table in Alma (Configuration Menu > General > Letters > Letters Configuration) and activated the letter ‘EmailRecordsLetter’. 
This letter type is used by PrimoVE and was not previously activated. 

Additional Information

Primo VE Guide: Exporting Records from Primo VE

Alma Guide: Letter Types

Developer Network: "Outgoing emails configuration"

Knowledge Article: "How to prevent emails from Ex Libris products being marked as suspicious"

Knowledge Article: "How to change Your.Department@organization.com in letter emails"

Knowledge Article: "Mail device configuration on Ex Libris servers and/or applications"

Configuring_Alma_Letters: Configuring_Outgoing_Email

Alma Guide: Mail_Relay_Gateways 

Knowledge Article: "reCaptcha Option for Export to Email Action and Give Us Feedback Tool" 

Primo VE Guide: Getting_reCaptcha_Site_and_Secret_Keys 

For Primo VE Sanboxes, see Alma Guide: Configuring_Allowed_Emails

• Article last edited: 25-JUL-2024