Unable to receive emails sent from PrimoVE
- Product: PrimoVE
- Product Version: Alma/PrimoVE November 2018 and later
- Relevant for Installation Type: PrimoVE
Description
The email icon seems to working in both brief record view and full record view -- we can type in email address, but after clicking on "Send", no email arrives.
Resolution
To fix this, we went to the Letter Activity mapping table in Alma (Configuration Menu > General > Letters > Letters Configuration) and activated the letter ‘EmailRecordsLetter’.
This letter type is used by PrimoVE and was not previously activated.
Additional Information
Primo VE Guide: Exporting Records from Primo VE
Developer Network: "Outgoing emails configuration"
Knowledge Article: "How to prevent emails from Ex Libris products being marked as suspicious"
Knowledge Article: "How to change Your.Department@organization.com in letter emails"
Knowledge Article: "Mail device configuration on Ex Libris servers and/or applications"
Configuring_Alma_Letters: Configuring_Outgoing_Email
Alma Guide: Mail_Relay_Gateways
Knowledge Article: "reCaptcha Option for Export to Email Action and Give Us Feedback Tool"
Primo VE Guide: Getting_reCaptcha_Site_and_Secret_Keys
For Primo VE Sanboxes, see Alma Guide: Configuring_Allowed_Emails
- Article last edited: 25-JUL-2024