See "Patron information is restricted" when attempting to view patron information via item record in Voyager Circulation
- Product: Voyager
- Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare
Question
See "Patron information is restricted" when attempting to view patron information via item record in Voyager Circulation.
Answer
The "Patron information is restricted" message appears when the operator is attempting to view the identity of patrons in Restricted Patron Groups from the Item record.
Restricted Patron Groups are configured in SYSADMIN > Circulation Profiles > Patron Groups tab.
See the "Patron Groups Tab" section in Chapter 9 of the System Administration User's Guide.
Pay particular attention to the Restrict Circulation and Restrict Record View rows. Note carefully the information in the Description and the Required columns.
See also this defect currently in Development: Restrict Record Maintenance in Voyager SYSADMIN Patron Groups tab prevents staff from viewing patron record of who has the item checked out
Additional Information
From the System Administration User's Guide, "Patron Groups Tab" section, Table 9-17:
When checked, operators in the profile are unable to charge/renew items, or add/update hold or recall requests. This restriction is applied to every patron group on the Restricted Patron groups list.
Checking the Restrict Circulation check box also restricts the viewing of patron records.
When checked, operators in the profile are unable to view the patron records, this restriction is applied to every patron group on the Restricted Patron groups list. Active only if security profile allows patron view.
Adding a group to the Restricted Patron Groups list automatically checks this box restricting the operator profile from performing record maintenance.
Operators are unable to create or edit the patron records of the selected patron group.
- Article last edited: 26-Feb-2020