What to expect during a Voyager upgrade?

Product: Voyager
Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local, TotalCare

What are the typical steps that occur for upgrade when Voyager upgrade is done by Ex Libris?

Engineer connects to server, runs pre-checks

At the start of the first day of the upgrade**, Ex Libris engineer connects to target server and downloads latest version of VIK.
- Voyager is unavailable once the upgrade begins.
- Time of the start depends on which Ex Libris office the upgrade is being performed from. Upgrade starts at beginning of that office's day on the scheduled date.
Third party software (apache, tomcat, perl, etc) is installed/upgraded.
Oracle is installed/upgraded.
Voyager software is upgraded.
A full index regen is started on server and may take a few hours.
After regens are complete, post-install steps and test queries are run.
Any errors returned by test queries are resolved.
Customer is notified and can begin testing after successful test queries.

** Timing may vary depending on which different time zone work is initiated from. Verify with your engineer prior to the start of work.