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    4. How do I register for a Support Center account?

    How do I register for a Support Center account?

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    • Product: Cross-product

     

    Question

    How do I register for a Support Center account so I can submit and manage new Support cases? 

    Answer

    Anyone can create a new Support Center account by going to the Support Center login webpage and clicking "Register":

    Register.png

    Registering will create a "Basic" Support Center user account. If you would like to submit or view cases associated with a specific institution, a colleague from that institution will need to upgrade your user account to "Standard" and grant you permissions. Additional instructions to grant permissions can be found here: How do I give a colleague access to institutional cases in the Support Center?

    Additional Resources 

    • Support Center Homepage
    • The New ProQuest/Ex Libris Support Center: What You Need to Know
    • Support Portal User Guide
    • Setup Email Preferences for Product & News Notifications
    • Working with Ex Libris Support

    • Article last edited: 22-Apr-2022
    View article in the Exlibris Knowledge Center
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