Question

How do I register for a Support Center account so I can submit and manage new Support cases? 

Answer

Anyone can create a new Support Center account by going to the Support Center login webpage and clicking "Register":

Registering will create a "Basic" Support Center user account. If you would like to submit or view cases associated with a specific institution, a colleague from that institution will need to upgrade your user account to "Standard" and grant you permissions. Additional instructions to grant permissions can be found here: How do I give a colleague access to institutional cases in the Support Center?

Additional Resources 

• Support Center Homepage
• The New ProQuest/Ex Libris Support Center: What You Need to Know
• Support Portal User Guide
• Setup Email Preferences for Product & News Notifications
• Working with Ex Libris Support

• Article last edited: 22-Apr-2022