- Product: Alma, SFX, 360, Summon
- Relevant for Installation Type: Multi-Tenant Direct, Dedicated-Direct, Local
What are common causes of authentication problems, and how can they be resolved?
Issues that can cause authentication problems fall under two categories:
This can be within the proxy, on the vendor/provider site, or both.
Database stanzas/forwarding tables - A resource needs to be configured properly in your proxy before it can be accessed remotely. Check with your proxy provider or the vendor if you need configuration information.
IPs - The vendor/provider must have your proxy IP on file before remote access is possible. You will also need to make sure your on-campus IP ranges are accurate.
These are used by vendors/providers to identify your institution and must be configured for proper authentication. Verify they have been entered by doing the following:
Alma: Go to Linking Parser Parameters under the Linking tab. A list of vendors that require these can be found under "Library-Specific Parameters" in this article.
SFX: Instructions on how to add and edit Linking Parameters starts on page 104 of the SFX General User's Guide.
360 Services/Summon: This article contains information on databases that need custom configuration.