How do I request a Support Portal Login for a new staff member?

Question

How do I give a colleague or new staff member access to institutional cases in the Support Center?

Answer

You can invite a colleague to receive access to your institution's cases in the Support Center by using the "Grant Permissions" tab. This will allow your colleague read-only access to view cases associated with your institution and the ability to open new cases under your institution's account name:

1. Ensure that your colleague has already registered for a user account in the Support Center. They can register by visiting the Support Center Login page and completing the Register form:
   

2. Log into your own Support Center account or one that already has institutional access.

3. Select the Additional Actions tab then Grant Permissions: 

   

4. Enter your colleague's First Name, Last Name, Email, then click Next.

5. You will see a message stating that the new staff member has been granted permission to access institutional cases.

Additional Resources

• Support Center Homepage
• The New ProQuest/Ex Libris Support Center: What You Need to Know
• Support Portal User Guide
• Setup Email Preferences for Product & News Notifications
• Working with Ex Libris Support

• Article last edited: 26-May-2022