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    CAT: "Unable to delete record" but record is deleted

    • Article Type: General
    • Product: Voyager
    • Product Version: 9

    Problem Symptoms

    • Bib record imported via BulkImport without using -KADDKEY
    • Attempt to delete bib record from Cataloging results in message "Unable to delete record"
    • When attempt to find record again after receiving message, record is not there - has actually been deleted

    Defect Status

    Issue VYG-5540 is resolved in Voyager 9.1.0

    Replication steps

    1. Use BulkImport to import bib record.
    2. Open bib record in Cataloging.
    3. Record > Delete.
    4. Receive message: "Unable to delete record"
    5. log.voyager shows errors:

    keysvr[28402] - ERROR - Tue Jun 10 14:19:37 2014
    - turbobibtext::Delete - turbo_bt.cpp[785]
    Could not delete/overwrite bibtext entry for - {bib_id}
    keysvr[28402] - ERROR - Tue Jun 10 14:19:37 2014
    - keywordsearch::update - keyword.cpp[1346]
    Bibtext delete failure - bibid={bib_id}
    catsvr[28352] - ERROR - Tue Jun 10 14:19:37 2014
    - keyindex::Execute - keyindex.cpp[351]
    Keyword update request failed.
    catsvr[28352] - ERROR - Tue Jun 10 14:19:37 2014
    - indexbuilder::Delete - indexbuild.cpp[179]
    Bib Index delete failure - scode=GKEY bibid={bib_id}

    1. Close record.
    2. Attempt to open record again (via Record > Retrieve by record ID > Bibliographic ... )
    3. Receive message: "Record {bib_id} not found or unable to display it."

    Workaround

    Keyword index records via BulkImport with -KADDKEY or via keyword regen before deleting records from database. See "BULK: Records are not keyword indexed" and "Who can run a keyword regen?")

    Additional information

    When record is deleted, data remains in BIB_TEXT and BIB_HEADING, as well as in the counts for STAFFBIBS and OPACBIBS in the HEADING table. Data can be resolved with regens; open Case via Support Portal to request regens.


    • Article last edited: 11-Jun-2014