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  • Ex Libris Knowledge Center

    How to contact Ex Libris for assistance or to discuss technical matters?

    • Product: Cross-Product


    For customers in implementation or production (Support) stage, open a Case via the Support Portal.  For more details about the Support Portal, see the Support Portal User Guide.


    For component or system down situation with your product, contact Ex Libris 24X7 Hub using procedure here.  If the system down situation is with hosted environments, we recommend checking the System Status page first.


    To escalate an existing Case, please see our Escalation Policy.


    For any question or comment about the content of one of the pages on the Customer Knowledge Center, submit feedback, via the Feedback form at the lower left corner of each page. Feedback is anonymous; if you would like a response, include contact details with feedback.


    For sales, press or other inquiries, please use this form.


    If you are having an issue with the Support Portal, Customer Knowledge Center or System Status platforms, please inform our Information Systems Support, by email:


    For Providers and Publishers who want to add a serial publication that is not already tracked by Ulrich's, please contact the Ulrich’s Editorial Team directly: In this email please include the name of the publication and any other relevant information on the publication, such as the name of the publisher or the provider who makes it available. An Editor will follow up with the publisher or provider directly to attempt retrieving the most current information about the publication.

    • Article last edited: 22-Jun-2017
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