Knowledge Articles
Answers as provided by our product analysts, to commonly raised questions.
Highest rated
(rating)- How do I conduct a simple search?
- Can I edit my *Research Fingerprint? Is it possible to switch it off altogether?
- How can I sign up to receive news articles relevant to my interests?
- How do I know if I am eligible to apply for a funding opportunity?
- How do I set up a funding email alert?
- How do I find out if I have an account?
- I've forgotten my password, how do I reset?
- Contact *Research Professional
- How do I join a Broadcast Demonstration?
- How can I access *Research Professional remotely?
- What is Case Status, and What Does It Mean?
- Can a closed SalesForce case be re-opened?
- What information should be provided when opening a Case?
- What is Ex Libris Escalation Policy?
- Do I need to sign in to view *Research Professional?
Recently updated
(date updated)- I think there is a bug or technical problem with the site. What should I do?
- Why is my university not in the dropdown menu on the login page?
- How can I access *Research Professional remotely?
- Contact *Research Professional
- Can *Research Professional institutional administrators set up shared funding calendars?
- How can I sign up to receive news articles relevant to my interests?
- How can I sign up to alerts from the 8am Playbook?
- How do I find out if I have an account?
- How do I know if I am eligible to apply for a funding opportunity?
- I have moved to another institution; how can I move my account to my new institution?
- I've forgotten my password, how do I reset?
- How can I create and delete *Research Professional accounts as an institutional administrator?
- How do I join a Broadcast Demonstration?
- How do I set up a funding email alert?
- What type of funding do you include in your Funding database?
Recently added
(date created)- How can I sign up to alerts from the 8am Playbook?
- Can *Research Professional institutional administrators set up shared funding calendars?
- Why is my university not in the dropdown menu on the login page?
- How do I grant admin rights?
- How do I know if I am eligible to apply for a funding opportunity?
- How can I sign up to receive news articles relevant to my interests?
- Is there a way to remove the pre-filtering for eligibility?
- How do I join a Broadcast Demonstration?
- How can I create and delete *Research Professional accounts as an institutional administrator?
- Contact *Research Professional
- Can I edit my *Research Fingerprint? Is it possible to switch it off altogether?
- How can I access *Research Professional remotely?
- How do I conduct a simple search?
- What type of funding do you include in your Funding database?
- I have moved to another institution; how can I move my account to my new institution?