Skip to main content
- Product Documentation
- No image available
- Access the latest documentation for Ex Libris products
- Release Notes
- No image available
- Stay informed about the features and capabilities included in each product release
- Training
- No image available
- Learn new skills and get certified with our tutorials, recorded training and other materials
- Community Knowledge
- No image available
- Learn from other customers’ experience, access customer contributed articles and share your own expertise
- Content Corner
- No image available
- Central Discovery Index and Primo Central
- Knowledge Articles
- No image available
- Answers as provided by our product analysts, to commonly raised questions.
- "Enable the ‘Personalize Your Results’ service" checkbox is not editable
- "Starts with" search for alternate title returns no results
- "Unknown operation was requested - null" when editing the Tiles page in the Views Wizard
- 'Alma MARC - Template' Normaliztion Rules Set defect after Primo May 2017 Release
- 'Send to' - Delicious (del.icio.us ) doesn't work
- 0 search results after adjusting Blending settings
- 201C and 201D Unicode quotation marks are not behaving as "exact search"
- 500% CPU usage on BO - from terminated pipe
- Accessibility Issue due to SSO iframe being in the tab order
- Can "Browse Lists" mapping table be activated before defining Browse Normalization Rules?
- Adding a CSL citation style in Primo results in an error
- Adding a Main Menu to the Service Page in New UI
- Adding a word to a single word search in PCI returns more results
- Adding Disappearing Text Hint to the Primo Search Box that has 1 Search Tabs
- Adding E-mail address to General Configuration Wizard
- Adding local browse fields
- Adding my library to the institution list in the bX Hot Articles App
- Adding print journal holdings to the Primo A-Z list for Alma data
- Add an IP Address to Access Ex Libris Products Through Hosted Server Firewall
- Add a Single Subscription (No Specific Target) in SFX and Primo
- Add interface languages to Primo interface
- Adding material types to Advanced search menu
- Add New ILS Location to Primo Library Codes
- Add new vendor for SUSHI harvesting in Ustat?
- Add Tooltips to Primo Results Tabs
- Advanced search displays resource type codes instead of labels
- Advanced search fails in Primo when searching a local search field combined with any other field
- Advanced search field queries not reflected in page title
- Advanced Search on Material Type Returns 0 Results
- After installing HF 131009, although 'Date-newest' is configured to DESC it behaves as ASC
- After reboot PDS did not start
- After SP 4.7 / 4.6 / 4.5.2 the Databases link does not workDatabases - not connecting through
- After upgrade to Voyager 9, renew results in "There was a problem communicating with the Library"
- Aleph/ARC discrepancy in order local price and number units
- ALEPH_DBA user: "insufficient privileges" / "invalid username/password"
- Allowing patrons to place holds on titles they already have on loan
- Alma A-Z list is sorting by stop words
- Alma e-journals A to Z list from external pages resulting with errors
- Alma Records Not Found in Primo
- Alma Requesting is randomly choosing unavailable items instead of available items
- Alma / Primo Email synchronization
- American Medical Association (AMA) setup of UStat SUSHI account
- Apache fails to start by root user
- ARC: "Unable to extend table SYS.AUD$ by 128 in tablespace.SYSTEM"
- ARC 4.0 : Circ-Logger: Minimum date invalid in configuration file
- ARC incremental mode, order deletions not propagated
- ARC ‘Local Sum’ not always reflecting Aleph ‘Local Amount’
- Are EBSCO e-Books Included in Primo Search Results?
- Are Ex Libris Cloud Monitoring queries counted in Primo Analytics Reports?
- Are Primo release updates cumulative?
- Are Primo Xservice and SOAP API queries counted in Primo Analytics Reports?
- Are Virtual HyperV and Linux Containers environments supported?
- Authentication failed message in secure LDAP (aka LDAPS)
- Author search retrieves results with synonym terms
- Auto Complete - Primo Back Office Institution Wizard is missing the checkbox
- Availability and Get It window failing to display Google bookcovers
- Availability status for online only item also reports physical copies
- Availability Status listed incorrectly as No Full Text
- AVE and OWN fields missing from Primo publishing
- A Primo Full View Deep Link (dlDisplay.do) with the search_scope parameter does not change the selected Tab or Search Scope
- A search in Google for library name retrieves Primo address in https
- A specific patron cannot place requests in Primo
- Backup Package: backup p7 fails with error message "/bin/bash:: Too many arguments"
- Backup Package: Primo software backup (p4): error message "tar: [...] file changed as we read it"
- Backup Package: Primo software backup (p4): error message "tar: [...] File removed before we read it"
- Backurl for reset password link in Primo is not working?
- Back office menu does not include the Ongoing or Advanced Configuration options
- Back Office returns 404 after restart
- Back Office with two views with the same view code
- Big pipe fails due to harvest errors / Import conguration fails
- Blank Search Scope Type in Primo Analytics
- Blocked user IP/PC Key
- Boolean searches in Primo don't work as expected
- Brief results include "Is part of" and it cannot be removed
- Browse/call number section in "Generic MARC - Template" normalization rules set
- Browse error "no browse records found" no option to select type
- Browse Full Display Back to Results List Returns "An unexpected error has occurred"
- Browse link appears only in one Front End
- Browse link doesn't appear on the FE when user is on-campus
- Browse search bar changes to simple search when clicking on browse entry
- Browse search doesn't work for call number
- Browse search error "No browse records found"
- Browse search for call number retrieves "No browse records found"
- Browse search removes special characters, for example + or #
- Browse search retrieves huge number of records in Call Number Browse
- Browse Search Returns "An unexpected error has occurred" (Log Error: java.io.FileNotFoundException)
- Browse Search Returns "An unexpected error has occurred" on port 80 (Log Error: javax.xml.bind.UnmarshalException)
- Browse Search Returns "An unexpected error has occurred" When User Signed In (FE Log Error: Server returned HTTP response code 505 for URL)
- Browse subject sort is not correct and seems to be set according to $$D
- Can't delete old institutions
- Can't find some records by call number browse search
- Can't update/create Code Table due to sql error of duplication
- Cannot create a permalink from a Services Page in Primo
- Cannot discharge item; data stuck in UB_ROUTING table
- Cannot login via SAML when using New UI OpenURL Services page
- cannot run the util_sp 6 on solaris
- Cannot save changes in rules that were added from a template by ExlibrisSupport user: Error: Save Failed, not enough right
- Cannot select a Login Profile in mobile view
- Cannot sign in after Primo Analytics times out
- Can all tabs be exported when scheduling a Dashboard in Primo Analytics?
- Can author search from record's details tab be "contains" instead of "exact"?
- Can a closed SalesForce case be re-opened?
- Can failed records in a pipe be reviwed
- Can I add MLA 8th Edition to the list of Citation Style Actions in Primo?
- Can I work with Primo or Primo VE in multiple browser tabs?
- Can normalization rules transform US (unit separator) characters?
- Can not change user address in Personal Settings
- Can the New UI be configured with multiple different Complex Search Lines in Advanced Search
- Can Total care customers change the period of inactivity (Session Timeout parameter) from the Primo BO?
- Can we map other MARC21 field (not 001) to the sourcrecordid?
- Can we upgrade directly from SP 2.1.3 to SP 2.1.5?
- Can’t find/retrieve local records
- CDI Result counter difference between Synonyms and &/and
- Certain patrons' items show in Primo as "Not renewable"
- Certain permalinks not resolving
- Change "Not Charged" to "Available" in Location tab
- Change browse results sort, disregarding authors' second / middle name
- Change Default View on Primo
- Change the background color of the header in Primo
- Change the color of tabs My Account, Queries & e-Shelf
- Changing personalized elements seems to have no impact on the results
- Changing Sort in Browse Results Returns "An unexpected error has occurred"
- Changing the indexing configuration to run on disk or on memory
- Changing the password in Util o / 11
- Checklist for using https:// in Primo New UI
- Chrome browser identifies connection as "Not Secure"
- Citation trail and customized layout in Primo
- Clicking on a Chinese browse entry retrieves 0 results
- Click on page number in the brief results loads a wrong results page
- Collection Discovery links are not using the Primo institution code
- Collection thumbnails images are stretched in Primo
- Configuration import fails with unique constraints violation error message
- Configure Alma Item Circulation Status Label
- Configure a Custom List of values for Library Static Facet
- Configure III Millennium RTA setup to work with multilingual interfaces
- Define lateral links in Normalization Rules
- Configure Multi-Lingual Translation of Primo availability display
- Configure ranking in normalisation rules for data source
- Configure Syndetics for basic Primo display
- Configure the Mobile CSS
- Configure WorldCat ThirdNode Adaptor to link to Local Worldcat instance
- Configuring CCC Get It Now in Alma
- Configuring Main Menu links to open in a new window - Classic UI only
- Connecting WorldCat to Primo and Primo VE
- Control of PNX Content Resulting from SFX / ILS Dedup
- Copying configurations to production overwrites pipe info.
- Correcting Language Display for Multiple Languages in Primo
- Create Primo thumbnails from the jpegs (access files) not the preservation master files.
- Create SFX Institutional Holdings for Primo Central
- Create URL for Different Language Interfaces
- Creating new Institution fails
- Customer ability to close Salesforce Cases
- Customized Main Menu Labels and Tooltips for A-Z list and Journal Search
- Customize the 'item-in-place' Status Wording
- Databases and collections missing from Database Search tool in Primo VE
- Databases facet label is not displayed correctly for translations
- Data Collection via beacon01.hosted.exlibrisgroup.com
- Data required from Aleph / Voyager for cross-references configuration in browse
- Date Facets - How are the ranges calculated?
- DB/FS/CPU: Not OK" showing red on our Back Office monitoring widget
- Deduped record's permalink doesn't work
- DEDUP / FRBR Troubleshooting in Primo VE
- Deep linking - cannot view the next page of results
- Deep Link Not Displaying Volume in Correct Order
- Default date field (when not displayed) is the current date
- Default sorting in Primo Brief Result List
- Define Default Sorting for FRBR Versions List
- Deleted Tags continue to display in the BO
- Deleted view is still displayed in the FE
- Deleting a pipe with a scheduled task
- Deleting Data Sources
- Demo records are searchable in Primo although not checked in search scope
- Deploy Error typeRtaNormalizationRulesDeploy; customer OTB; institution null
- Deploy Views fails
- Desktop gadget directing to default view
- Determine if Apache software used by an Ex Libris Product Includes a Certain Module
- Determine Version of OpenSSL Software used by an Ex Libris Product
- Difference between LDAP authentication and Alma authentication in Primo VE
- Difference between Primo Central records with EBSCO links and EBSCO API
- Difference in the item display between Alma and Primo when the description field is filled in
- different indexing times for different institutions
- Digitool thumbnails do not display in full view in IE
- Direct Linking configurations for Alma and Primo
- Disabled rows in the Refworks fields Mapping Table still exported
- Disabling a view
- Discrepancy in availability between Primo & SFX
- Display Item Process Name in Primo instead of NonCirculating Value
- Display of Collections in the Locations Tab is Not Working Correctly
- Display order in the left menu or in the center part of the full view- using CSS code
- Does Browse Search use the same search scope as Brief Search?
- Does going to Alma require upgrade to Aleph 22?
- Does new Voyager location impact Primo Extracts?
- Does Primo Central return results for a particular PC key?
- Does Voyager Extract for Primo delete a bib record if all linked MFHD records are suppressed?
- Do not name the data source the same name as the actual institution
- During pipe GatherSchemaStatisticsAfterNEP takes a lot of time
- Edition field in RIS export
- Emails missing the name of the library on the locations section
- Email alerts unsubscribe for students who are not university members anymore
- Embedded Search Tab Switch Runs Search in iFrame
- Embed Javascript in footer.html to open View Online Tab, Title link or Thumbnail in a new window.
- My Account displays blank page
- Enable ARC to take Imprint and Year from Field 260 or 264
- Enable Citation Linker on the Primo Main Menu
- Enhancement Process - Common Q&A
- Error: Record too large. record size is: X max allowed record size: 314,572,800
- Errors in ARS mhs_msg.log: Failure retrieving title/author for item_id
- Error after setting up ADFS in Primo Authentication
- ERROR [t-http-0.0.0.0-1701-87] [c-DisplayActionDL] - Query terms list in parameters and in search form not have equal size. It is fatal situtation.
- Error Exporting Normalization Rules
- ERROR in locations tab- "There was a communication error with the ILS"
- Error in publish_server.log
- Error in template alma bx, bX Recommender displays error page
- Error Message: Not a Valid Input for Country
- Error Messages After Delete Indexes
- Error message in import log "Constraint P41_PRM00.R_STAFF_UK_01 violated"
- Error message in pipe log "Content is not allowed in prolog"
- Error pages are always in English
- Error when scheduling Primo Analytics report in Primo VE
- Eshelf REST APIs return "Invalid URI Syntax" errors when using API Explorer.
- Exported normalization rules are being imported into the wrong machine
- Export/import configuration does not work for Shibboleth or CAS PDS
- Exporting remote items to RefWorks fails in full view
- Export all-time journal usage statistics in UStat
- Export Normalization Rules from one SUN server to another
- Export to EasyBib doesn't use Refworks Fields Mapping Table
- Export to Endnote does not work
- Expose ProQuest Dissertations and Theses in Primo
- Ex Libris Offices' IP Addresses
- EZProxy do not prefix Primo Central Open Access records' links
- EZproxy prefix is not added to the Primo Central record's backlink
- Facets "More Option" doesn't work in browse results
- Facets results are incorrect when signed in/on campus in blended scope with EBSCO
- Failed records in pipe during NEP stage. "Failed on loading of records: {0}"
- Failing links from External Vendor sites
- FE does not start correctly after November 2016 Service Pack
- FE slowness because of RTA
- Fields in email corrupted when sent from other languages
- file_list.ADM triggers not created by Upgrade Express 20->21
- Find and Change PCI Registration Information
- Find Databases Link Not Working in Simple Search Only
- Fines balance missing final zero
- For items with online entity the Locations disappear in the full view
- FRBR records display the source field in the brief result
- From Primo Search, How Do See My Institution?
- Full Display Statistics Chart Display Problem
- Full item display missing content for entries found via call number browse search
- Full Results Fields in The Views Wizard Tiles Are Missing
- Full Titles for Most Frequently Used Journals in UStat
- Getting Started with Primo Resources
- Get It tab displays "the record has no URL"
- Harvester fails at 24% after applying SFX KB revision 20141000
- Harvesting a record fails with an UncategorizedSQLException error on the P_DEDUP_VECTOR table
- Hide "Suggested New Searches" values from Primo Facet List
- Hide All or Part of My Account
- Hide references to sign in and authentication in Primo Front End
- Hide the More(#) link within the Alma GetIt tab
- Highlight reference entry on top - how to understand when it is displayed or not
- How are availability statuses assigned for records retrieved with the EBSCO search plug-in for Primo?
- How are Book Reviews connected to the Books in Contextual Relationships?
- How are multiple ISBNs / EISBNs sent and mapped in the OpenURL
- How are ProQuest collections activated on the Primo Central Registrations Page?
- How are the Primo Get It tab messages configured when no full text is available?
- How can bX Trial Status be Changed to Buy Mode?
- How can daily record deletes be captured for Summon or Primo?
- How can I boost the ranking of English records in Primo search results?
- How can I change Primo Back Office password if I don't know the current password?
- How can I change the display of FRBR groups in the Primo brief result list?
- How can I change the Email address from which the emails and alerts are sent?
- How Can I Change the Page Title in Primo?
- How can I configure OAI harvesting for Primo Publishing Platform Pipes?
- Accessible Icons in Primo
- How can I run indexing job that appear in pending status?
- How can PDS show if a user enters a wrong password?
- How can the 362 fields be removed from the publisher display field?
- How can the Add to e-Shelf icons be changed?
- How can the RSS feature in Primo be used?
- How can we change the message displayed to users in the Primo New UI when no results are returned?
- How can we know if a record is part of a FRBR group?
- How Can We Restrict an X Services Search by Institution
- How does Autocomplete work?
- How does Cataloging Differences affect Primo Central records linking?
- How does collection's restriction effect search and delivery in Primo Central?
- How does Popularity sort calculation work?
- How Does Primo Blending Work?
- How does Primo calculates specific Availability Status Codes
- How does SFX linking work for Primo Central FRBR groups?
- How does the Primo Title Browse Search work?
- How Does the Delivery Process Work in Primo?
- How does the Ex Libris Backup Package connect to the Oracle database that it is supposed to back up?
- How does the link to Google books work
- How does the physical pipe work and how often does it run?
- How do I disable Auto Complete suggestions for a View?
- How do I hide the More Tab in Primo?
- How do I identify from which Primo Central collection a record in Primo is coming from?
- How do I know what kind of authentication my Primo is using?
- How do I request a Support Portal Login for a new staff member?
- How do I terminate a Stuck Pipe?
- How Do Primo Central Records Work?
- How to disable links to Amazon displayed in the Links section in Primo
- How do you create a URL that will link users directly to the My Account page in Primo?
- How is it possible to modify any text label on Primo?
- How is RPT00 updated?
- How is the Primo Get It Tab “No Holdings were found” Message Configured?
- How to activate Captcha in Primo
- How to add a 'Forgot My Password' link to the login page in the new UI when using Alma for authentication
- How to add a custom thumbnail template for a record in Primo?
- How to add a DOI Button to the browser
- How to add a Library drop-down to the Advanced Search
- How to Add a New Complex Search Line Field to the Advanced Search Tile
- How to add a searchable resource type to Primo
- How to add boxes around facets
- How to add an Australian Indigenous Language facet to Primo and Primo VE
- How to Add Local Search field in Primo VE
- How to Add numbering to the Primo brief results?
- How to add or change tooltips for Primo main menu links
- How to Add Open Access Indication and Facet for Local Records
- How to add user-agent / bot to robots.txt file to prevent crawling / trolling
- How to allow production Alma to return responses to a sandbox Primo
- How to ask to remove deleted titles still in Primo
- How to avoid old Primo pages showing up in Google search results?
- How to backup Normalization rules on a regular basis?
- How to change browser page title of Collection Discovery pages in New UI
- How can I change date format in My account/Loans list?
- How to change exlidHeaderContainer background-color to white in Primo banner
- How to change Help link at Primo FE?
- How to change Primo to display personal author names to inverted order (lastname, firstname) instead of direct order (firstname lastname) in the full record display?
- How to change search allocation between disk and RAM
- How to change the Advanced search Submit button color
- How to change the Basic search Submit button color
- How to change the From: address for saved search email alerts
- How to change the language of PDS login errors
- How to change the links on the top of the new user Interface of Primo
- How to change the Resource Type in the Brief and Full display in Primo
- How to check if a patch is needed during CAS implementation for PDS
- How to check the inheritance source of an NR set?
- How to check which source fields are used in Normalisation Rules (NR)?
- How to Configure a CSS Skin for the Alma Services Page in Primo?
- How to configure diacritics / special characters for index and search in Primo?
- How to configure Primo direct links for Tipasa
- How to configure Primo to force patrons to sign in
- How to configure Primo VE so search profile options always display at right-hand side of search box
- How to configure Request Options in Primo; removing "Booking" option
- How to configure SFX Direct Link for Primo
- How to configure the BO 'About' page to work against a specific FTP
- How to configure Virtual browse shelf tab?
- How to Construct a Direct Link to the Primo VE Journal Search
- How to copy/import NR into the browse section
- How To Copy Normalization Rules When Inherited Rules Do Not Exist
- How to copy rules from a template, when the local NR set was copied from a set that doesn't exists anymore?
- How to create a dynamic facet
- How to create a dynamic facet in Primo VE
- How to create a new local display field (lds) to appear in the Details tab
- How to create Local facet value code (ex: facet local39 values codes) in Code table
- How To Create Permalinks to Primo Records
- How to deactivate reCAPTCHA in Primo
- How to define default tab for service page links?
- How can I delete a specific record from Primo?
- How to determine what codes to enter for the Vendor EDI Attributes?
- How to determine which returned book cover image is good in a Primo API call
- How to disable actions in the "Send to" area on the Full Display page in the new UI?
- How To disable e-Shelf, Sign in link, RSS, Tagging, and Reviews from Views
- How to disable for Aleph patron the option to edit personal details in Primo
- How to disable sms_number from My Preferences
- How to disable the option to save authenticated user's Persistent search history
- How to disable the tags feature in Primo Classic, New UI and Primo VE UI
- How to display 20 facets in the Brief Results?
- How to display Aleph Summary Holdings in the SFX menu
- How to display a list of specific records in Primo?
- How to display on order information
- How to edit RTA (Real Time Availability) display
- How to enable/disable PDS Debug mode
- How to enable the Favicon icon in Primo
- How to enable the Tags and Reviews settings in the Advanced Configuration in case it is missing
- How to exclude display/types or formats from DEDUP?
- How to Export Primo Configuration in MT environments
- How to extract a subset of production Voyager records for use in Primo Sandbox?
- How to extract SFX holdings to load into Primo
- How to filter reports by date in Primo Analytics
- How to fix issue with databases resource type facet translation
- How to fix the FE view after a new scope is created?
- How To Force DEDUP before Primo Service Pack 4.4?
- How to get the number of records in Primo VE by criteria
- How to hide items from the "Actions" dropdown with CSS
- How to hide the Browse Search link in the Primo Front End?
- How to hide the Degree dropdown but retain the Discipline options
- How to hide Tomcat's index.html that shows by default when accessing the FE
- How to hide Virtual browse functionality in Primo Classic and New UI
- How to increase the RTA response time before TIME-OUT error
- How to Install the 'Email misuse' Hotfix for local customers
- How To left-justify the "View Versions" (FRBR) link In the Primo Brief Results?
- How to limit long titles in brief display - New UI
- How to make Primo open ARTstor full-text links in a new window?
- How to make the Primo banner background use an image instead of a solid color
- How to display the source record number in Primo search results?
- How to Move Browse and Simple Search Links to Right of Advanced Search?
- How to notify Ex Libris of server password change
- How to obtain a copy of Primo Normalization Rules
- How to pass patron's email address change in Aleph to Primo
- How to properly stop and start Apache in Primo?
- How To read a Backup Package log after a software backup failure
- How to recognize if a record is a deduplicated record in Primo VE
- How to redirect old domain name full length URL (including view)?
- How to reflect the collection name change under Collection Filter of Primo after changing in Alma?
- How to Register an Institution for Primo Central
- How to remove "Cover image not available" from Brief View?
- How to remove items from e-Shelf "select how to save" dropdown
- How to remove Refresh request options
- How to remove the "Edit" option from the 'Personal Details' under 'My Library Card'
- How to remove the language selection dropdown from the Primo main menu tile
- How to remove the Locations tab from the Primo brief results?
- How to remove the RefWorks link from the User Area menu
- How to remove the Request link from Primo's My Account?
- How to remove the Request tab from the Front End in Primo?
- How to remove/delete angle brackets from record titles in Primo VE
- How to rename a data file of an Oracle database or move it to a different location
- How To Report Full Text Linking and Availability Problems to Support
- How to schedule action dashboard instead of search statistics report for Total Care customers?
- How to setup Primo to search a remote index and/or another Primo site?
- How to set the Archive Mode of an Oracle database to ARCHIVELOG or NOARCHIVELOG
- How to sort library names according to alphabetical order in Primo?
- How To Stop and Start Primo to minimize failover
- How to Subscribe to Customer-Maintained Primo Mailing List, exlibrisusers.org
- How to tell if a record from a pipe has been indexed or hotswapped on a multi-tenant Primo environment
- How to test a record in the Normalization Rules Test Utility
- How can we test the EBSCOhost API outside of Primo?
- How to translate local facet codes
- How to troubleshoot an incorrect Google Books cover thumbnail
- How to unsubscribe from saved search emails in Primo
- How to update date format used by APIs
- How to use 'Prevent FRBR and/or Dedup in Discovery' job
- How to use custom URL links for the thumbnail displayed for a record in Primo
- How to use Primo Analytics in a different language than English?
- How To Use The Same RTA Plugin For Two Institutions
- How to view cron jobs
- Hyphenated Terms Not Found Unless Hyphen Included
- Identifying internal IP addresses
- Identify Facet Type as Dynamic or Static
- iframe Cookie Problem
- Implementation script for PRM-19795 of SP 4.6 execution failed
- Implement Location Sort Order for Voyager VPRIMO
- Importing Library Tags from Library Thing is heavy on system
- Import XLS (Excel) into Mapping Table Fails
- Include e-books in Google Scholar Export
- Increase the Number of Results in “List of Historic Loans”
- Indexer does not restart after slice failover
- Indexing 'stopped'
- Indexing_and_Hotswapping failed
- Indexing Fails immediately after execute
- Indexing process fails quickly after starting
- Indexing stops if Deploy is run in the middle
- Index delete problems
- Indicator for cloud customers not appearing on Primo Back Office login page
- Initial Activation of Primo Central Resources When Working with Alma
- How to install a SAML tracer in Firefox?
- Instead of Primo FE, blank page with {"status":"ok"} appears
- Institutional Electronic Holdings File Location and Updates
- In ARC startup: "ORA-12514: TNS:listener does not currently know of service requested in connect descriptor"
- In Loans lists some columns are shifted when the language is not English
- In Primo, connected to Aleph: "Patron is not permitted to update address information"
- In Primo VE Paging doesn't display correctly in "Format" display field
- In what order are .tar.gz files harvested?
- iOS Safari browser is offering "web app" for Primo
- Is Primo IPv6 Compatible?
- IP Loader fails for single IP addresses
- Irrelevant records appear with high ranking
- Ispartof" field is shown next to the title in Hebrew interface
- Is it necessary to run POIKE for Primo4 Upgrade on all slots of the BE server?
- Is it possible for the GetIt link to display the main library's holdings first?
- Is it possible to add a language bar different than English for Alma A-Z?
- Is it Possible to Add New Disciplines to "Personalize your results" Feature?
- Is it possible to delete a pipe that already ran?
- Is it possible to delete the contents of /exlibris/ftp_from_exlibris/ ?
- Is it possible to FRBR or Dedup local records with Primo Central records?
- Is it possible to execute date range searched with BC dates?
- Is Primo auto-complete feasible for dedicated customers?
- Is RHEL 6 supported with Primo version 3?
- Is there a statistic report for push to RIS, Refworks etc.?
- Is the OpenSSL software used by a particular Ex Libris product affected by the Heartbleed bug (CVE-2014-0160)?
- What to check to ensure the Alma record has been deleted from Primo?
- Items do not appear under locations after upgrade from Aleph 18 to Aleph 21
- Item Filters Not Displaying on Locations Tab?
- JBoss exploit worm able to infect default Primo Front End installation
- Kanopy resource - configuration required for activation
- Known issues in Hyper Article en Ligne (HAL)
- Library yyy01 records appearing in Primo for library xxx01
- Limits in Primo (Institution, Search Scopes, views)
- Linked headings in full view with parentheses
- Link Directly from SFXAdmin to the Primo Central Collection Activation Page
- Link from title/thumbnail to online resource fails
- Link to Resource Method Impact on Availability Status
- List of all Syndetics documentation URLs for all the Primo deployment models
- Loading code tables stays pending
- Loading MARC Exchange records
- Local, customized CSS should be updated with SP upgrade
- Local display fields not displayed
- Local field not searchable
- Local records are not searchable
- Locations Tab > linktoholdings Links Incorrectly to Primo URL
- Locations tab does not show items
- Locations tab is not populating in Primo after editing Voyager Owning Library Display Name
- Location tab not loading holdings information
- Location tab returns up to 100 records
- Logging in to Primo yields the Shibboleth error opensaml::saml2md::MetadataException
- Logging in to SAML from the new Primo authentication method results in a broken CSS and an error message
- Long combinations of Boolean operators and truncated terms (wildcards) return 0 results
- Long tags corrupt display on Tags page
- Main Menu Link does not open to the URL specified in the view configuration
- Make "Year" the same font as "Month" and "Day" in the Advanced Search
- Make a Search Box using Primo Deep Links (dlSearch.do)
- Making PrimoVE Read Only
- manage-01: Segmentation fault" occurs despite SP 3830
- ManagedConnectionFactory error in stopped pipe
- Many-to-many configuration
- Many databases are missing "Find Databases"
- Map display/type audio and video to separate resource type facet values
- Maximum number of Aleph hold requests not enforced by Primo and/or Aleph
- Missing bibliographic record in ARC?
- Missing mapping tables "ILS Library Codes" and "ILS Institution Codes" in BO
- Missing records after re-piping of data
- Mobile View in the Classic UI
- Must Workstation IP be Added to WS and XS IP Mapping Table in Order to Test Primo Web Services?
- My Account/Personal settings: Expiry date is not shown in Primo though it is sent from Alma
- Primo My Account Renew Status Messages customization
- My account does not show an institution from another Primo environment (Fulfillment Network is configured in Alma)
- Navigation of tags and reviews problem
- Naxos resources - configuration required for activation
- New/updated Aleph Course Reserve records not displaying in Primo
- New Primo View Search Scope does not appear in the Front End drop down
- New Resource Type Facet Does Not Appear for Local Data in Primo Front End
- New UI not loading correctly after login using PDS
- Normalization Resource Type Mapping Tables
- Normalization rules take the content of every field even though "check that string exists" doesn't apply for all of them
- Note" bubble in e-Shelf
- No access" in remote search for signed in users, in SP 2.1.3
- No e-mail Sent from Details Tab Send To or e-Shelf
- No EBSCO hits after user authentication – LDAP PDS issue with invalid institution code
- No Primo Central Option in View Configuration
- No Primo Central Results After Upgrade to New Server
- No Primo Central Results Returned in Search
- No third node results being returned
- Numbers for Facets Do Not Display and there is No Exclude Option
- Primo pipe: OAI harvest fails with 503 response
- OAI Pipe complete with “no records to process” although it harvested records
- One view is showing less results than the other with same scopes
- On which dates regularly the new Primo Releases are delivered on the Sandbox and Production?
- opensaml::FatalProfileException when using PDS with Shibboleth
- OpenURL parameters used in Primo service page
- Open access facets are not created for Primo VE local records
- ORA-04088: error during execution of trigger
- Oracle error in ARC ETL log on Aleph production: "Oracle error: io_z900_by_time"
- Oracle Listener fails to start, error messages TNS-12555, TNS-12560, TNS-00525
- OS update level too low for Oracle 11.2
- OvP: cancelling hold produces "An unexpected error has occured."
- OvP: Hold request not working after upgrade to Aleph 22
- OvP: My account: Long lists of loans are not displayed
- OvP: "Unrecoverable problem was detected trying to call the ILS system"
- Palo Alto virus warning
- Patron has exceeded number of hold requests allowed for all item statuses in the library's group."
- Patron has exceeded number of hold requests allowed in Primo
- Patron Role for new users has expiry date in the past. Why and how to fix this?
- PDS cannot be configured both on server and in Back Office
- PDS gives a 500 Internal Server Error after login
- PDS Login Screen Institute Dropdown Options Are Blank
- PDS Wizard "500 internal server error" after sign in
- Perl is using an old version of openssl
- Permalinks prompt to sign in after authentication when there is no result
- Phrase search in local search fields
- Pipes appear to stall or hang unresponsive since SP4.6
- Pipe cannot load the new files
- Pipe disappears from Back Office after editing it
- Pipe does not update record with the most up-to-date info.
- Pipe error: “com.exlibris.process.impl.exception.TaskNotFoundException: Can't find task for transition:end,in task runner:…”
- Pipe errors in NEP "String index out of range:"
- Pipe Failed with Error: deadlock detected while waiting for resource
- Pipe fails with java.sql.SQLException
- Pipe fails with error: XML validation message
- Pipe fail with errors: Invalid content was found starting with element 'XXX'. One of '{YYY}' is expected
- Pipe run fails during harvest stage
- Pipe stopped at stage dedup_merge with a java heap space error
- Predatory Publications
- Preventing FRBR Groups Based on a Resource Type
- Primo: Discovery Inclusion Criteria Overview
- Primo: How to change Abstract link name?
- Primo: Journal of Visualized Experiments Subscriptions - August 2021
- PRIMO: RTA sometimes returns "staff" location name instead of OPAC display name
- PRIMO: Things to know about Primo v4
- Primo Analytics User Groups values
- Links in LibGuides search pages for results coming from Primo not working
- Primo Authentication configured and working but Alma GetIt still wants me to sign in
- Primo Back Office Access for Total Care Customers
- Primo BO cannot be started up due to Oracle listener problem
- Primo brief search returning over 3 million irrelevant results after upgrade
- Primo Call Numbers Disappear
- Primo Central Facets Display Unrelated Results
- Primo Central Full-Text Searching
- Primo Central Index Coverage and Full-Text Searchability
- Primo Central Stopped Returning Results
- Primo Central Thumbnails
- Primo Customization Package Upload: error message "Validation error: File type db is not allowed in the zip file"
- Primo doesn't respond after applying hotfix
- Primo extract creates empty AVA tag when no holdings for bib
- Primo Extract does not delete Suppressed Course Reserves when off reserve
- Primo extract does not extract titles of media items when discharged
- Primo FE is not responsive
- Primo FE very slow to respond to requests
- Primo first result returns error on Location tab w/ RTA (for Voyager sites)
- Primo gets overloaded from RTA requests
- Primo indexing process gets stuck in "Stopped" mode
- Primo is down – java process terminates with no indication for shutdown
- Primo is showing an item is 'Out of Library" and "On Shelf".
- Primo LDR field in Normalization rules is case-sensitive
- Primo local search field (LSR) cannot be found
- Primo login problems caused by PDS URLs incorrectly escaped using HTML encoding
- Primo message displays "Your session has been inactive for a long time..."
- Primo monitoring tools
- Primo New UI - All the resources in one page
- Primo New UI Go Live Checklist
- Primo New UI not loading (Blank page is received)
- Primo New UI Support
- Primo New UI view is not loading correctly
- Primo Pipe error - Failed to split record - No identifier found.
- Primo pnxs api is not working correctly
- Primo PNX REST API: using multiple facets with Boolean operator
- Primo/Primo Central Searching and Search Results Evaluation
- Primo reports: Does a click on "next page" or "previous page" counted as another search?
- Primo reports not opening in the Back Office due to incorrect URL
- Primo Request tab errors when location name has apostrophe
- Primo returns HTTP 404 following install of Primo February 2016 Release
- Primo Search API - how to get FRBR Group members after a search
- Primo Service Pack failure due to no free space
- Primo Service pack failure with “ELF file OS ABI invalid” error message
- Primo sftp harvests are occasionally timed out and pipe fails
- Primo signin using PDS with CAS does not work - wrong port number
- Primo users can't login after upgrade
- Primo V3 compatability questions
- Primo VE: emailing of records email address configuration
- Primo VE redirected to invalid view upon sign out or password change using Alma for authentication
- Primo Webservices/X-Service API: Registering the IP in "WS and XS IP" mapping table
- Problems with indexing from lack of memory
- Problems with Knowledge Center, Developer Network, On Line Help etc.
- Problem Harvesting Google e-books from University of Michigan via Primo
- Problem with Hathi pipe
- Project Gutenberg "View Online" tab is not opening in iFrame
- Publish "delete" or "unpublished" records from Rosetta to Primo
- Colon placement for Display Constants when using the NewUI
- P_PNX table seems to grow when re-run normalization
- Queries containing /evals*(.*)/ are truncated
- Questions about configuring Port 80 for PDS
- Receiving Primo VE error: "Failed to save the request: Digitization Requests - Request limit of 0 has been reached. New request cannot be created."
- Records from EBSCO show incorrect availability status
- Records in Scope not found in Webservices query
- Records showing "Available At" blank in Primo search results for Real Time Availability
- Records that were deleted in ILS still appear in Primo
- Records with Elle not showing on Primo
- Refining Result for an e-Book Title Search in Citation Linker
- Refresh request options - in request tab
- Registered for UStat, Why No Reports?
- Regular pipe fails at harvest phase with error “Adding record to failed records”
- Reloading Data Breaks Links to Tags
- Remove Popularity from Sort Drop Down
- Remove Reviews and Tags Tab from Primo Brief Results
- Remove Times Cited Tab
- Remove/add PDS logout confirmation message
- Replace GetIt Tab Text with Image
- Resource Facets Are Not Applied to Results from the EBSCO Plug-In
- Resource icons missing in 2.1.10
- Resource type 'books_chapters' and 'Books' facet
- Responsive Page for PDS/Primo
- Restricted Delivery Scope does not restrict delivery of material
- Results in Browse vary for hyphenated search terms
- Results vary for hyphenated search terms
- Results with long titles can't be entered in browse search
- Returning to result list from deeplink returnes "Enter search terms" error
- RSS from Primo is not compatible with RSS readers
- RTA availability for items with certain process status
- RTA display problem, error message "communication error with the ILS"
- RTA is not being reflected in "other locations" bubble in brief results.
- RTA is not updating correctly
- RTA is not working in browse results which belong to another institution
- RTA location information is not diplayed
- SAML authentication succeeds but the user is not logged in
- SAML logout results in an ADFS error page
- Saved complex queries retrieves blank screen
- Save/Mail from OPAC (or OPAC via Primo) not working: doc_number is not filled
- Scheduled pipes running twice
- Scope Changes in views wizard are not displayed in FE
- Searches in EBSCO/Primo Central blended scope return an error
- Searching algorithm for Metalib via Primo
- Searching for German umlaut
- Searching with underscore returns records that don't contain the search term
- Search Box Focus is not working on iPad and mobile devices (Primo VE)
- Search Engine Configuration deploy fails during Indexing
- Search is very slow
- Search Log Analysis
- Search terms are inconsistently highlighted
- Search Tips for the EBSCO Plug-In in Primo
- Security of "My preferences"
- Security vulnerability issues – Basic troubleshooter
- Selecting pickup location when placing an Callslip on Primo
- SelfCheck: CT field not populating (SIP)
- selfchk: items with holds not discharged
- Send to Delicious - sends the record information for the first result
- Server-based port changes, have to be done in BO too
- Session Timeout parameters
- Session time out doesn't behave correctly in browse page
- Session Time Out page
- Setup Email Preferences to Subscribe to Ex Libris Mailing Lists
- Setup failed pipes email alert
- SFX Menu in Primo Only Displays Fulltext Resources
- Should clear_arc (util x/11) also be executed for ADM libraries?
- Should Oracle database sessions be killed at OS level or within the database?
- Should Primo be behind a proxy?
- Should watchdog run on the search server?
- Sign in Directly to Personal Settings
- Sizing of archivelogs directory in the production environment query
- Slashes (/ - U+002F) are not being treated correctly in PC search
- Some e-mail Addresses Fail on Send from Details Tab or e-Shelf
- Some language facets display library name instead of a language.
- Some users unable to expand holdings details
- Sorting for language codes within code tables includes English
- Sorting search results by full publication date in blended scopes
- Sort Order of Aleph Items in the Primo Locations Tab?
- SP4.5 wro4j minified CSS feature
- Special characters in incoming openURLs
- Specific users appear in Primo as GUEST despite successful bor-info from Aleph
- SSH Access to Hosted Ex Libris Supported Primo Topologies
- SSL 3.0 Vulnerability ("POODLE")
- Stopped Error on Pipe When Trying to Copy File Using SFTP
- Stop words in Primo Central sort
- Subscribing to Knowledge Center resources to get answers before questions arise
- Supported Operating Systems and Browsers for Primo Classic UI
- Syndetics enrichment process fails with Invalid content error
- Syndetics outage is blocking the pages
- Syndetics resources can be included into Primo in three different use cases
- What is the difference between Syndetics Unbound vs Syndetics Classic?
- Test URL for WorldCat API Search (WorldCat Search Web Service)
- Test utility for normalization rules gives error message
- The calculated availability status (RTA) is not showing for records in one of the search scopes
- The Connection Was Reset" error when using many facets in Primo
- The Deploy All end status is ' Waiting '
- The Google Chrome (80) Update and Possible Impact on Primo
- The reference indicators ("Y"/"N") of browse subject are displayed in facet and display fields
- Third Party database asking for a services page base URL without a question mark
- Thumbnails are not displaying in the Primo Front End
- Thumbnails from DigiTool don't work in Primo
- Thumbnail image link is not working
- Tips for Advanced Document Searching in the Customer Knowledge Center
- Tips for Primo TotalCare Success
- Tomcat Down And Primo Front End URL Returns 404 Error
- Top-Level Collection - how to publish its "constituents" to Primo?
- Troubleshooting Primo/Voyager RTA
- Turn Off Dedup and FRBR in Primo
- UB/vPrimo: Cannot access UB request form from Requests tab when first item unavailable
- ue_21 stops unexpectedly
- UI customization package manager: incorrect directory structure of uploaded files
- Umlaut conversion in PCI and Primo local
- Unable to receive emails sent from PrimoVE
- Unable to retrieve loan and request info from My Account error 403
- Unexpected error has occured" when moving e-shelf items to sub-directory
- Unexpected error in Blended search - DeepSearch has timed out
- Unknown operation" error when saving Search Engine Configuration
- Unknown Operation upon Save of Brief Display Tile
- Update time on Primo application
- Upgraded Primo to SP 2.1.4 and got error message
- Using Primo Force Dedup and Eshelf
- Using spaces in validation routine Check characters at position
- Using the FRBR tool to find the record that create a wrong FRBR group
- Using the Primo New UI Customization Workflow Development Environment - potential issues setting up GULP
- UStat data - can it be edited?
- UStat usage dates saved incorrectly
- V4 upgrade errors during PPUK
- V4 upgrade Step 5 (Customization / Copy Files from V3 to V4) fails
- Validate Multiple Occurrence of a Field or String in NR
- Viewing My Account returns ILS errors
- Viewing Primo New UI and Primo VE without customizations
- Viewing System Status for SaaS Environments
- Views Wizard Validation Error
- View a Primo or Primo Central PNX Record
- View by IP - how does it work?
- View Online iframe empty
- View Search Scopes with identical Scope Codes/Names can be created erroneously
- Virtual Browse: Click on next in full view retrieves an error or an empty Details tab
- Virtual shelf tab is showing wrong records
- How to add or remove languages from the Voice search assistant drop down menu?
- Vulnerability Issue: Apache Struts ClassLoader Manipulation Security Bypass Vulnerability(36433)
- Watchdog email sends wrong URL/link to the component
- Watchdog monitoring in Primo v3
- Watchdog not sending e-mails
- Ways to include eBooks in SFX, Primo, and Primo Central
- wget: error while loading shared libraries Error Message
- What are the Institution, Library, Collection, and Other scope "types"?
- What are the IP ranges for Primo VE?
- What are the privacy aspects for the Voice Search Assistance feature
- What are the server requirements for Voyager ILL 6.7
- What are the slashes in the BIRT Reports in the Primo Back Office?
- What are the steps to follow in order to apply OS updates?
- What changes need to be made in the Primo Back Office When Adding a New Library to an Institution?
- What does "ETD" stand for?
- What does "PID file does not exist" mean in Primo startup log file (primo startup all.log) ?
- What does "Citations Available" availability statement in PC records mean?
- What does each subfield in the AVA tag hold when records are extracted from Voyager for Primo?
- What does this message mean: "Due to temporary technical problem the result list may be incomplete. Please try again soon"?
- What do I do if I find an incorrect book cover in Primo using one of Syndetics thumbnail services?
- What fields are Exported to the citation style editor?
- What is happening to the article level linking to Elsevier ScienceDirect platform?
- What is happening to WestlawUK - Journals?
- What is the Metadata Format of a Local Resource Type?
- What is my server IP?
- What is representative record in a Primo Central result list?
- What is the "Search Topology Type" in Primo Install Request for all-in-one?
- What is the best way to do Primo Advanced Searching with a Deep Link
- What is the BIRT version used in 2.1.1
- What is the difference between the Publication Date and the Date Range pre-filters in the Primo Advanced Search?
- What is the key in short permalinks?
- What is the maximum Length of the Sign In Password in Primo?
- What is the potential fine column in the My Account area ?
- Uploading the New UI Customization package fails
- What might cause the Pipe execute button not to work
- What procedure should be followed to alert Ex Libris of a system down?
- What Should be Entered as Search Type Topology in Installation Request Form
- What should we check when no results are being returned when searching in our EBSCO search scope?
- What terms are included in the 'Did You Mean' index?
- What you should know about the New Primo UI
- When creating a Full View Deep Link (dlDisplay.do), which recordid is used when the record is deduped?
- When is Ex Libris Hosted "Maintenance Window"
- When searching with start date, the year of start date is ignored
- When to Back-Date a Terminated Ongoing Pipe
- Where are the BatchSize and BatchDuration Defined?
- Where can we see the log information for the OS update?
- Where is the location of Browse Search logs?
- Which $$ subfields can be used with display fields?
- Which Back Office configurations control language in Primo?
- Which Primo UI customisations get overwritten in an SP?
- Who is responsible for monitoring the server performance for direct hosted Primo installations?
- Who receives emails if pipes/indexing fails?
- Why am I not seeing request options when user is logged in?
- Why am I receiving a server is overloaded e-mail?
- Why am I receiving MaxThread warnings in Primo?
- Why Am I Seeing Wikipedia Entries in My Primo Search Results?
- Why are OpenURL links from EBSCOhost failing?
- Why are some collections 'grayed out' in PCI registration site?
- Why are there deploy jobs for Views run with no owner?
- Why are there different results for the same term in "Suggested New Searches" vs. Facets?
- Why are the Journal A-Z letters missing?
- Why can't I make changes to a Mapping Table?
- How to change the order of the options that appear in the Sort By drop-down list in Primo search results?
- Why deleted patrons still receive Primo alerts?
- Why different amount of results could be retrieved for searches in Local/CDI and blended search scopes?
- Why doesn't a Front End search find the same record found using a permalink?
- Why doesn’t WorldCat Deep-Search adapter return facet counter?
- "View X versions" button fails to retrieve FRBR grouped records (0 results).
- Why does a collection facet returns preffered record from a different collection?
- Why does Primo Central maps "eBook" with "Book" resource type?
- Why Does Scope Dropdown Appear After New Search Link Clicked?
- Why do I see "get it" service for Primo Central record?
- Why Import tool does not start immediately?
- Why isn't an LC call number found in the "By Library of Congress call numbers" browse list?
- Why is a "No full text available" status displayed for a Primo Central record when there is a working link in the Details tab?
- Why is only part of a permalink hyperlinked when copying and pasting?
- Why is there a primary and secondary directory in 2-tier MFE topology
- Why I can't see my last update in the Collection Discovery tree interface?
- Why old location display name shows in Primo after updating in Voyager?
- Why saved search alerts may contain some local records which are not new
- Why serial "available" in Alma, is displayed in Primo with yellow dot "Check holdings"?
- Why collections added to Primo Central registration are not displayed in Primo Front End?
- Wie man in Alephino einen Thesaurus erfasst und benutzt
- Wildcard search with over 3000 results causes system stuck
- Will the New UI be mandatory as soon as we switch to the August 2016 Release?
- With Internet Explorer the Normalization testing Utility not shows xml tags
- Workaround for amazon thumbnails in the Mapping table - Delivery Templates?
- Working with custom domain names on hosted ExLibris environments
- WorldCat stop words search
- Wrong results when the word "no" in Hebrew is part of the search phrase, in Hebrew interface
- Zeros are added to $$E in browse call number field
- “Limited results found” error is displayed following manually use of 'offset' URL parameter
- 从Primo接口返回的结果中，如何判断是否可以获取全文？
- Product Materials
- No image available
- Learn more about our product offerings, and how they can serve your needs
- Implementation Guides
- No image available
- Understand methodology and requirements to facilitate successful implementations
- Primo VE LibGuide
- No image available
- An index of our most popular training materials, organized by functionality area, all on the familiar LibGuide platform.
