Can we allow other customers to retrieve and view our Salesforce Cases?
Yes. Though Ex Libris has been increasing the number of answers/solutions available to you through the knowledge articles, customers have the option to publish their Cases. See Support Portal User Guide section "How can I publish my Cases to the Ex Libris customer community?"
Be alert to any passwords or other sensitive information in your Cases before publishing.
A full guide to our support portal can be found here: Support Portal User Guide.
- Article last edited: 22-Nov-2016