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    How to allow other customers to view your Salesforce Cases

    Question 

    Can we allow other customers to retrieve and view our Salesforce Cases?

    Answer

    Yes.  Though Ex Libris has been increasing the number of answers/solutions available to you through the knowledge articles, customers have the option to publish their Cases. See Support Portal User Guide section "How can I publish my Cases to the Ex Libris customer community?"

     

    Be alert to any passwords or other sensitive information in your Cases before publishing.

     

    Additional Information

    A full guide to our support portal can be found here: Support Portal User Guide.


    • Article last edited: 22-Nov-2016