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    "There was an error loading the tab"

    • Article Type: General
    • Product: Primo
    • Product Version: 4.7

    Problem Symptoms:
    Error in tab "There was an error loading the tab"

    Cause:
    TileInterface is corrupt

    Resolution:
    1. Navigated to Ongoing Configuration Wizards > Views Wizard = Brief Display > Locations tab
    2. Uncheck "Sort locations by user institution"
    3. Check "Include only locations belonging to the institution of the view"
    4. Deploy views
    5. Navigated to Ongoing Configuration Wizards > Views Wizard = Brief Display > Locations tab
    6. Uncheck "Include only locations belonging to the institution of the view"
    7. Check "Sort locations by user institution"
    6. Deploy views

    Additional Information

    1. Jira opened for this issue (PRM-23205)

    2. There are errors in the library_server.log showing the following:

    2014-08-21 17:02:42,773 ERROR [t-pool-10522-thread-1] [c-SearchTabInterfaceDefintion] - Failed to find tab configuration of type ResultTileInterface with id[{view name}.{interface class}.{tab code}] OCL.ResultTileInterface.ocl_all_tab. Switching to default.

    3. This can be with ResultTileInterface, LocationsTileInterface, etc.

    Category: Back Office - Primo

    Subject: Views Wizard


    • Article last edited: 8/26/2014