Knowledge Articles
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Highest rated
(rating)- Add an IP Address to Access Ex Libris Products Through Hosted Server Firewall
- System Status for Hosted Environments (Multi-Tenant and Single-Tenant)
- Installing Third-Party Product Updates
- How To Implement Log Rotation for PDS
- Subscribing to Knowledge Center resources to get answers before questions arise
- Case Priority and How to Select the Correct One
- 艾利贝斯的工单上报策略是什么
- How do I check when the Google Scholar index was last refreshed?
- Ex Libris Partnerships and Green Initiatives
- How to choose which user ID attribute to use in login profiles
- Ex Libris best practice for TLS configuration in Apache
- Ex Libris Higher Education Platform - deprecation of TLS 1.0 and TLS 1.1
- Chat for Higher Education Platform Products Troubleshooting Guide
- Canada Data Center Migration (Markham Ontario Data Center, DC 82) FAQ
- Jisc KB+ dates changes
Recently updated
(date updated)- Welcome to the Ex Libris Cloud
- AIP Publishing - Platform Change - April 2023
- How to prevent emails from Ex Libris products being marked as suspicious
- How do I give a colleague access to institutional cases in the Support Center?
- What procedure should be followed to alert Ex Libris of a system down?
- Online Chat Support for Primo VE, Leganto, Alma and other products FAQ
- Chat for Higher Education Platform Products Troubleshooting Guide
- Chat Support Availability
- System Status for Hosted Environments (Multi-Tenant and Single-Tenant)
- Karger Platform Change and Linking Issues - 2023
- Jisc KB+ dates changes
- How to contact Ex Libris for assistance or to discuss technical matters?
- Enhancement Process - Common Q&A
- BIBSAM collections not maintained on KB+ platform
- Canada Data Center Migration (Markham Ontario Data Center, DC 82) FAQ
Recently added
(date created)- Jisc KB+ dates changes
- Canada Data Center Migration (Markham Ontario Data Center, DC 82) FAQ
- Canada Data Center Migration Recommendations (Markham Ontario Data Center, DC 82)
- BIBSAM collections not maintained on KB+ platform
- Multiple thresholds display
- Links Resolving to "Internal Server Error" on Wiley Online Library Platform
- Bloomsbury Collections platform: URLs not working after platform migration
- AIP Publishing - Platform Change - April 2023
- Karger Platform Change and Linking Issues - 2023
- Ex Libris Cloud MFT User Guide for Summon and 360 Services
- How can I remove a Support Center user?
- Server Access for Ex Libris
- MFT FAQ for Summon and 360/Intota Clients
- How Can I Change my Support Center Email Address?
- How do I register for a Support Center account?