Research Professional
Announcement: New Knowledge Center - Zendesk
We have updated how you access product information and support resources. This site will be going away soon.
The existing Knowledge Center has been replaced with a new Zendesk Knowledge Center. Going forward, all product updates, guides, and support materials will be published exclusively on the new platform: https://researchprofessional.zendesk.com/hc/en-us
What this means for you:
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The current Knowledge Center will no longer be updated
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All new and future content updates will be available only in the Zendesk Knowledge Center
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We recommend updating any bookmarks still pointing to this site and suggest you begin using the new site as your primary help resource
Welcome to Research Professional
Welcome to Research Professional. On this page you will find the most up-to-date information about Research Professional, broken down into easy to navigate sections.
- If you want to learn more about upgrading from Research Professional to Pivot-RP, please review the information under Research Professional to Pivot-RP.
- If you want to contact or chat with our Support team, please use this form.
- Product Documentation
- Access the latest documentation for Ex Libris products
- Training
- A range of help videos for both end-users and administrators.
- Knowledge Articles
- Answers as provided by our product analysts, to commonly raised questions.
- Can *Research Professional institutional administrators set up shared funding calendars?
- Can a closed SalesForce case be re-opened?
- Can I edit my *Research Fingerprint? Is it possible to switch it off altogether?
- Contact *Research Professional
- Do I need to sign in to view *Research Professional?
- How can I access *Research Professional remotely?
- How can I create and delete *Research Professional accounts as an institutional administrator?
- How can I sign up to alerts from the 8am Playbook?
- How can I sign up to receive news articles relevant to my interests?
- How do I conduct a simple search?
- How do I find out if I have an account?
- How do I grant admin rights?
- How do I join a Broadcast Demonstration?
- How do I know if I am eligible to apply for a funding opportunity?
- How do I stop receiving email alert?
- I've forgotten my password, how do I reset?
- How do I set up a funding email alert?
- Is there a way to remove the pre-filtering for eligibility?
- I have moved to another institution; how can I move my account to my new institution?
- I think there is a bug or technical problem with the site. What should I do?
- What information should be provided when opening a Case?
- What is Case Status, and What Does It Mean?
- What is Ex Libris Escalation Policy?
- What type of funding do you include in your Funding database?
- Product Materials
- Learn more about our product offerings, and how they can serve your needs.